Service Integration and Management

Job Description

Location: REMOTE candidates willing to TRAVEL up to 50% of the time. 

Travel:  0-50% of the time.  Expenses will be covered by client.

Duration: 3 months temp to perm

Interview: 1st will be over the phone.  2nd will be over Skype or in person

Role Description:

As a leading SIAM SME, develop and manage pipeline of SIAM, IT Service Management and ITIL consulting opportunities across a region.
Deliver management consulting services to clients in the region, using insight and skills that will build a roadmap of future consulting based on recommendations.
Provide strategic, unbiased and objective advisory services which assist organizations in migrating their business to be digital ready using automation and process simplification techniques, transforming both productivity and overall performance.
Advise clients using expertise in areas such as change management, financial performance, marketing, business restructuring, and human resources, with an emphasis on managing risks and costs.
Demonstrate strong leadership skills, excellent client management skills and a deep understanding of ITIL and organization change management methodologies.
Possess a deep understanding of Agile and DevOps methodologies and a working knowledge of current tools, platforms and technologies, with demonstrable experience.
Ability to research and analyze data to provide maturity ratings and present observations and recommendations to the clients and set a schedule for implementing improvements.
Participate in networking activities and develop new strategy tools and techniques in areas of specialist expertise.
Be recognized authority for leading the consultation in collaboration with a Unisys assigned team.
Create unique value to Unisys clients through the development of solutions that utilize standard portfolio offerings while applying a consistent solution methodology to drive requirements based solution approach.
Be the strong leader that can drive client projects while bringing together the people, process and tool needs to mature client environments as recommended.
This includes representing the clients’ integrated solution that aligns the technical, business and service elements together.

Accountabilities:

Specific Accountabilities Include (but not limited to):
Leads the writing of the solution overview and presents the Unisys solution to the client.
Leads the Solution Verification Review
Coordinates the costing/pricing of the Unisys solution
Manages the scope of client requirements
Provides input for internal and external documentation
Provides input into the contractual terms and conditions of the solution (e.g. SLA achievement).
Participates and capable of leading in the definition of the solution strategy for the client.
Provides input into the Statement of Work and Joint Responsibility Matrix.
Leads technical solution review sessions and participation in contract, HR, SLA and SoW negotiations.
Lead or participate in the delivery and/or support of the teams delivering the solution.
Performing process and maturity assessments
Playing the role of the trusted advisor in client engagements.

Role Objectives:

Advise and consult clients on strategic direction
Develop compelling and approved solutions, designs or artifacts based on client requirements and the Unisys portfolio.
Create assessments that truly represent recommendations that will help a client drive to maturity and excellence, aligned to their business needs.
Adhere to Unisys’ best practices and standards.
Drive the application of expertise through:
Participation as a peer reviewer
Provide region-specific feedback for the development of the SIAM Domain
Map client requirements to Unisys standard portfolio offerings
Contribute to building a knowledge-sharing culture at Unisys by:
Leveraging professional networking and collaboration tools
Collaborating and sharing ideas and expertise with applicable Unisys communities of practice
Providing feedback on solution experiences to consultants, product management and offering architects to provide further portfolio development and enhancements
Document and provide feedback that improves architecture processes and quality.
Support and contribute to customer satisfaction targets.
Ensure early identification of problem areas in order to initiate corrective actions as appropriate.

Candidate Qualifications:

SIAM Management Consultant must have:
Strong understanding of Service Integration and Management Techniques
Strong understanding of ITIL and IT Service Management platforms
Extensive experience in implementation and planning of Process reengineering and organizational change management
Experience in providing the assessment of client requirements and integrated technical, business and service solutions.
Strong solution design experience, business expertise, and commercial acumen to develop leading solutions across regional and global clients.
Excellent communication and writing skills and be customer service-oriented.
Specific Skills Required:
ITIL Expert
ISO/IEC 27000 Foundations
ISO/IEC 20000 Consultant/Manager.

Qualifications

Additional Information

Thanks & Regards
Narendra
(narendra(dot)s@tekwissen(dot)com
(734-357-8978)