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Global Operations Program Manager, Trust & Safety
Posted on 3/31/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Word/Pages/Docs
Requirements
  • Minimum of 3+ years of working experience in program management while touching Trust & Safety
  • Experience working with global operations teams across numerous time zones in a fast-paced online/community support environment
  • Experience working with product and engineering teams
  • Experience working with and delivering policy/process improvements at scale
  • Experience influencing without authority
  • Experience comfortably presenting risk to senior management and a shown ability to communicate to executive leadership
  • High EQ and a passion for uniting people behind a common goal
  • Experience analyzing datasets and making decisions based on trends & data
  • Experience working with Google Docs, Spreadsheets, Excel, etc & crafting process flows
  • Experience working with & managing relationships with vendor operations a plus
Responsibilities
  • Lead global and cross-functional projects to improve user safety while partnering with teams across Tinder & Match Group
  • Analyze complex user safety & support flows and provide recommendations for process & policy improvements to develop scalable solutions for the business
  • Act as a critical voice for the Global Operations team and be able to represent the team in cross-functional discussions with critical collaborators
  • Identify concrete insights, suggest recommendations, and influence strategy in partnership with Global Ops & Policy Leadership
  • Build & nurture positive relationships with cross-functional partners both internally and externally (vendor partner sites) across the globe
  • Analyze reports and dashboards to identify risks & opportunities proactively
  • Work closely with product and engineering on user safety initiatives
Match Group

1,001-5,000 employees

Dating platform conglomerate
Company Overview
Match Group's mission is to spark meaningful connections for every single person worldwide. The company operates platforms including Tinder, Hinge, Okcupid, and more.
Benefits
  • Medical/Dental/Vision Insurance
  • Charitable Matching Program
  • Retirement Matching Funds
  • Training and Education Allowance
  • Performance Bonuses
  • Mental Health Counseling