Facebook pixel

Global Operations Program Manager, Trust & Safety
Posted on 3/31/2022
Experience Level
Desired Skills
  • Minimum of 3+ years of working experience in program management while touching Trust & Safety
  • Experience working with global operations teams across numerous time zones in a fast-paced online/community support environment
  • Experience working with product and engineering teams
  • Experience working with and delivering policy/process improvements at scale
  • Experience influencing without authority
  • Experience comfortably presenting risk to senior management and a shown ability to communicate to executive leadership
  • High EQ and a passion for uniting people behind a common goal
  • Experience analyzing datasets and making decisions based on trends & data
  • Experience working with Google Docs, Spreadsheets, Excel, etc & crafting process flows
  • Experience working with & managing relationships with vendor operations a plus
  • Lead global and cross-functional projects to improve user safety while partnering with teams across Tinder & Match Group
  • Analyze complex user safety & support flows and provide recommendations for process & policy improvements to develop scalable solutions for the business
  • Act as a critical voice for the Global Operations team and be able to represent the team in cross-functional discussions with critical collaborators
  • Identify concrete insights, suggest recommendations, and influence strategy in partnership with Global Ops & Policy Leadership
  • Build & nurture positive relationships with cross-functional partners both internally and externally (vendor partner sites) across the globe
  • Analyze reports and dashboards to identify risks & opportunities proactively
  • Work closely with product and engineering on user safety initiatives
Match Group

1,001-5,000 employees

Dating platform conglomerate
Company Overview
Match Group's mission is to spark meaningful connections for every single person worldwide. The company operates platforms including Tinder, Hinge, Okcupid, and more.
  • Medical/Dental/Vision Insurance
  • Charitable Matching Program
  • Retirement Matching Funds
  • Training and Education Allowance
  • Performance Bonuses
  • Mental Health Counseling