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Manager, Reporting and Data
Posted on 6/16/2022
INACTIVE
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
SQL
Tableau
Looker
Zendesk
Requirements
  • As a manager of Reporting and Data, you will be providing Chime's member operations and experience team the right and accurate data and reporting at their fingertips
  • This role will be responsible for gaining access to the right data sources and building reporting and providing insights for the organization in order to support our growing operational and member changing needs
  • Your work will be centered around a) building the data infrastructure to serve Member Operations and Experience's business needs, b) providing important operational metrics and their calculations for all teams across the organization, and c) developing scalable dashboards and reports to communicate these metrics to all of Chime
  • This position requires an understanding of data and reporting, as well as the ability to operationalize the creation and delivery of standard and custom reports for all teams within the Member Experience organization
  • You will possess strong reporting skills and knowledge of the organization in order to create reports that drive member results, engagement and retention
  • You will also work closely with other internal teams to develop KPIs, and conduct training to enable other internal teams to be able to self-serve their reporting needs
Responsibilities
  • A bachelor's degree in the quantitative analytics field, with 8 + years experience working in reporting, business intelligence, analytics, or a similar role; advanced degree is preferred
  • 2+ years of experience in people management
  • Operational experience building intuitive and impactful dashboards and data visualizations that drive business decisions (using Looker, Tableau, etc.), looker strongly preferred
  • The ability to code complex queries and experience using SQL Experience structuring unstructured data sets at large-scale
  • Deep understanding in data from support systems ( such as Zendesk, Qualtrics, Five9, and Twilio)
  • Experience with ETL Data pipeline, Ingestion, and materialization
  • Ability to delivery Looker Training with clear documentations to business stakeholders to enable self-serve
  • Strong organization & project management skills - Ability to structure a project from idea to design/prototype to implementation
  • Strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences
  • Excellent teamwork skills and desire to help others learn
  • BPO operations background preferred but not required
Chime

1,001-5,000 employees

Mobile banking & debit cards
Company Overview
Chime's mission is to make financial peace of mind a reality for everyone. The company has created "a new approach to online banking that doesn’t rely on fees, gets you your paycheck up to 2 days early with direct deposit, and helps you grow your savings automatically."
Benefits
  • Competitive salary based on experience
  • 401k match plus the usual medical, dental, vision, life, and disability benefits
  • Generous vacation policy and company-wide Take Care of Yourself Days
  • Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
Company Core Values
  • Be member-obsessed.
  • Be human.
  • Be bold.
  • Simplify.
  • Make it happen.
  • Respect the rules.
  • Team up.
  • Chime in.