Full-Time
Ops Associate
Ambrook
11-50 employees
Sustainability solutions for agriculture profitability
Compensation Overview
$55k - $70k/yr
Entry, Junior
New York, NY, USA
Flexible work hours; office / remote work stipend; wellness stipend; farm immersion stipend; professional development stipend; team retreats.
- 0-3 years of full-time work experience, with internships or customer-facing roles that showcase your ability to communicate, problem-solve, and build relationships.
- Ability to work directly with customers, taking the time to understand their needs and ensuring they succeed.
- Naturally curious and eager to learn, quickly adapting to both our accounting software and tech stack.
- Manage inbound support queries across multiple platforms.
- Facilitate amazing producer experiences through customer success work.
- Create documentation or forums that enable customers to succeed with our products.
- Implement products and processes to track the customer journey across multiple channels.
- Collaborate in new feature launches with customers through email and in-app communication and documentation.
- Translate customer feedback into product insights and marketing experiments via cross-functional collaborations with Growth, Design, and Engineering teams.
- Adapt testimonials into shareable customer story content to increase industry trust and brand awareness.
- Build an end to end customer experience that connects customers with resources distributed through Ambrook and through partners, including Ambrook Education, agribusinesses, academia and nonprofits.
- Handle any financial services disputes and build a support enablement playbook.
- Identify opportunities to increase retention through user forums, educational offerings, and in-product workflows.
- Proactively project manage compliance requirements for an expanding portfolio of financial and sustainability offerings.
- Foster a culture of operational excellence, helping define SLAs and KPIs for the Operations team.
Ambrook focuses on promoting sustainability within the agriculture and natural resource sectors. The company provides tools and resources that help businesses in these industries adopt sustainable practices while also ensuring profitability. Ambrook's approach involves offering insights and strategies that enable companies to balance environmental responsibility with economic viability. Unlike many competitors, Ambrook emphasizes the financial benefits of sustainability, aiming to demonstrate that eco-friendly practices can lead to increased profitability. The ultimate goal of Ambrook is to create a more sustainable future for agriculture and natural resources by making sustainable practices financially attractive.
Company Size
11-50
Company Stage
Series A
Total Funding
N/A
Headquarters
Denver, Colorado
Founded
2020
Simplify's Take
What believers are saying
- Increased adoption of precision agriculture drives demand for Ambrook's integrated financial tools.
- Government incentives for sustainable farming create opportunities for Ambrook's financial solutions.
- The rise of regenerative agriculture aligns with Ambrook's mission to track sustainability metrics.
What critics are saying
- Competition from fintech startups could impact Ambrook's market share.
- Rising interest rates may reduce farmers' ability to invest in Ambrook's tools.
- Data privacy concerns among farmers could hinder adoption of Ambrook's products.
What makes Ambrook unique
- Ambrook focuses on making sustainability profitable in agriculture and natural resources.
- The company builds accounting and financial tools specifically for farms.
- Ambrook's tools integrate with precision agriculture technologies for real-time financial insights.
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Benefits
Health Insurance
401(k) Company Match
Flexible Work Hours
Unlimited Paid Time Off
Professional Development Budget