Full-Time

Patient Service Representative

Patient First

Patient First

1,001-5,000 employees

Walk-in urgent and primary care provider

Compensation Overview

$20 - $23/hr

+ Overtime Pay + Holiday Pay + Double-Time Holiday Compensation + Recruitment Bonus + Patient Care Performance Bonus + Weekend Bonus

Winslow Township, NJ, USA + 1 more

More locations: New Jersey, USA

In Person

May require working at any center due to staffing issues, emergencies, or reduced work.

Category
Administrative & Executive Assistance (1)
Required Skills
Electronic Health Records (EHR)
Customer Service

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Requirements
  • The candidate must be at least 18 years old.
  • The candidate must have basic typing skills.
  • The candidate must be a high school graduate or equivalent.
  • The candidate must be able to sit, stand, and walk for up to seven hours at a time.
  • The candidate must be able to lift up to 25 pounds.
  • The candidate must have strong visual, verbal, written, and typed communication skills.
  • The candidate must be able to prioritize and multitask.
  • The candidate must be willing to work at any center due to a staffing issue, center emergency, or reduction of work.
Responsibilities
  • Assist patients with the kiosk before registration.
  • Escort patients requiring emergency assistance directly to the treatment area for registration and evaluation.
  • Handle physician and nurse requests respectfully and promptly.
  • Communicate Patient First billing policies, including insurable and non-insurable charges.
  • Register patients accurately and expediently while providing compassionate customer service.
  • Verify patient demographic, health, pharmacy, and insurance information.
  • Answer billing and insurance questions and provide itemized billing statements when requested.
  • Refer billing questions to the appropriate parties as needed.
  • Collect money and issue receipts for patient visits, diagnostic studies, and supplies through the electronic medical record system.
  • Discharge patients and process incurred charges.
  • Count and account for collected money at the end of each shift.
  • Receive, send, and distribute correspondence as directed.
  • File and scan medical documents and office forms.
  • Complete assigned checklists and Policy Manager tasks during the assigned shift.
  • Answer incoming calls and distribute messages promptly.
  • Assist with other assignments as directed.
  • Use the electronic medical record system efficiently.
  • Receive, move, and stock ordered supplies.
  • Clean the front-office work area and complete other maintenance assignments as directed.
  • Run and verify daily reports at the end of the day.
  • Attend staff meetings as directed.
  • Remain available to assist with breaks, mealtimes, patient care, and center operations as needed.
  • Operate, use, and maintain medical and office equipment as trained.
  • Participate in maintenance assignments when necessary and directed.
  • Provide positive, warm, and friendly service in all interactions.
  • Complete other duties as directed.
Desired Qualifications
  • At least one year of clerical experience is preferred.

Patient First provides non-appointment urgent care for routine injuries and illnesses, plus primary care for patients without a regular physician. Care is walk-in at centers open daily from 8 am to 8 pm across the Mid-Atlantic. A clinician assesses symptoms, treats or refers, and follows up as needed to ensure timely, convenient care. The company differentiates itself with a patient-first culture, community involvement, and accessible hours that support everyday health.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Glen Allen, Missouri

Founded

1981

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Simplify Jobs

Simplify's Take

What believers are saying

  • July 2026 website says Patient First celebrates 45 years, supporting recruiting and retention.
  • Richmond adoptions and BARCS sponsorships keep local brand visibility high.
  • The 2026 court win in Mirshahi weakens future plaintiff leverage against Patient First.

What critics are saying

  • January 2026 Virginia pharmacy penalties show ongoing regulatory exposure.
  • May 2026 Mirshahi litigation against Patient First reached appeal, signaling employment conflict risk.
  • Commanders and community sponsorships will not defend margins against CVS MinuteClinic expansion.

What makes Patient First unique

  • Patient First operates 79 Mid-Atlantic centers, open 8am-8pm, 365 days.
  • Physician-led, all-in-one urgent and primary care distinguishes Patient First from retail clinics.
  • Forty-five years of brand continuity and 38 awards in 2025 reinforce trust.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Long Term care insurance

Employee Assistance Program

Flexible Spending accounts

401(k) Retirement Plan

401(k) Company Match

Paid Annual Leave

Bereavement Leave

Emergency Leave Bank

Overtime Pay

Holiday Pay

Double time compensation for all holidays worked

Discounted medical treatment

Bonuses include: Recruitment Bonus

Weekend bonus

Volunteer Time Off Pay

Company News

St. Dominic Catholic School Lancaster
Dec 1st, 2025
A gift that helps students find their voice at Wharton ES

A gift that helps students find their voice at Wharton ES. At the School District of Lancaster, the success of its students is deeply connected to the support of its community. Wharton Elementary School received a $1,000 donation from Patient First, a gift that reflects a long-standing commitment to helping students thrive in ways that are both immediate and lasting. Patient First has included school support in its mission since the organization was founded in 1981. Each year, they identify elementary schools within the radius of their centers and select a group of schools to receive funding with one guiding belief. Schools should have the freedom to determine how the money will best serve their students. No requirements. No restrictions. The only expectation is that the donation directly benefits children. Todd Krickler, who has been visiting schools on behalf of Patient First for the past four years, shared how meaningful the work has become for him. "In times like this, when schools are facing cutbacks at the federal and state levels, it feels good to find a way to offer support," he said. "The schools and the community have always supported us. This is our opportunity to give back in a way that has a clear and direct impact." Wharton Elementary has been part of this partnership for several years. Although Todd did not personally select the school, he shared that Wharton has always stood out for its strong communication, responsiveness, and willingness to collaborate. Returning to Wharton this year was an easy decision. For Wharton Principal Dr. Welters, this gift could not have arrived at a better moment. The school is currently halfway toward a $10,000 dollar campaign to build a student media studio. This space will serve as a creative hub where students can grow skills in reading, writing, speaking, interviewing, and visual storytelling. While traditional assignments support many students, the staff at Wharton recognized that some students connect more deeply with hands-on expression, verbal communication, and creative production. The studio will give those students a place where their strengths can shine. "We wanted to create a space where students who do not always engage with traditional literacy assignments can express themselves in ways that feel natural to them," Dr. Welters explained. "The studio is a way to help them build confidence, develop their voice, and discover new skills that they can carry into middle school, high school, and beyond." Dr. Welters sees this project as a launch point, not a standalone program. The goal is for Wharton students to arrive at middle school already familiar with media production, storytelling, and studio equipment. From there, they can grow into the more advanced programs available at the secondary level and begin to see future possibilities in communications, journalism, broadcasting, technology, and media production. "We want this to be their point of origin," she said. "A place where curiosity begins. A place where confidence begins. A place where a future career can start to grow." The donation from Patient First helps push the project closer to reality, but Wharton is still actively looking for partners who want to be part of this work. For community members interested in contributing, the school has made the process simple. Anyone can contact the office, request a tour, learn about the vision, meet the team of community stakeholders already supporting the campaign, and explore ways to get involved. The hope is that families, organizations, and neighbors will join together to help bring this space to life. Patient First's generosity is an investment in student creativity. It's a vote of confidence in the importance of literacy, communication, and self-expression. And it's a reminder of what becomes possible when the community and its schools stand beside one another. At Wharton Elementary, students will soon step into a space built for imagination, skill-building, and the discovery of new pathways. And it begins with partnerships like this one that help open doors today so students can walk through new ones tomorrow.

Patient First
Sep 15th, 2025
Patient First voted "Best Urgent Care" by Richmond Magazine

Patient First voted "Best Urgent Care" by Richmond Magazine.

Virginia
May 23rd, 2025
Patient First sponsoring dog, cat adoptions at Richmond Animal Care and Control this weekend

Patient First sponsoring dog, cat adoptions at Richmond Animal Care and Control this weekend.

Patient First
Apr 24th, 2025
Patient First Named Among Richmond's Top Workplaces

Patient First is honored to be named among Richmond's top workplaces for a 8th year by the Richmond Times-Dispatch.

Patient First
Oct 25th, 2024
Voting is Open

Patient First has been recognized by over 40 different publications and organizations and their voters as the "Best Urgent Care" provider.