Full-Time
Analyst – Cummins CARE Operations
Posted on 9/4/2025
Cummins
10,001+ employees
Global powertrains design, manufacture, service.
No salary listed
Pune, Maharashtra, India
In Person
 Customer Experience & Support (1) |
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- Customer-centric mindset with focus on quality and satisfaction.
- Strong problem-solving and conflict resolution skills.
- Strategic thinking with the ability to manage routine operations efficiently.
- Knowledge of industry best practices in customer care and call management.
- Strong organizational and time-management abilities.
- Adaptability to fast-paced and dynamic environments.
- Excellent verbal and written communication skills.
- High school diploma or equivalent required.
- Minimum of 2 years’ experience in customer service, technical support, or call center operations.
- Respond to customer inquiries via chat, email, and phone with prompt, accurate assistance.
- Document all customer interactions in Cummins systems.
- Resolve routine customer issues using basic knowledge of Cummins processes, systems, and practices.
- Escalate non-routine issues with proper documentation and follow-up.
- Understand and apply new and existing Cummins processes and systems.
- Suggest process improvements to enhance efficiency and customer experience.
- Contribute to initiatives aimed at improving customer satisfaction and operational effectiveness.
- Assist with order-related queries, including parts availability, pricing, order entry, quote creation, order status, invoices, and shipment tracking.
- Communicate across distribution functions and nodes to manage customer requests efficiently.
- Provide insights and feedback to internal teams based on customer interactions.
- Bachelor’s degree in management or related field preferred; MBA is an advantage.
- Prior experience in parts support or order management preferred.
- Proficiency in ERP tools, Microsoft Excel, and Power BI.
Cummins designs, manufactures, distributes, and services power solutions for a wide range of industries. Its products include diesel and natural gas engines, electric and hybrid powertrains, and related components and digital solutions, sold to commercial vehicle manufacturers, industrial equipment producers, and sectors such as healthcare, defense, marine, mining, and telecommunications. The company operates through five segments—Engine, Power Systems, Components, Distribution, and New Power—and relies on a global distribution and service network to sell and support engines, power systems, parts, and technical services. Cummins is expanding emphasis on sustainable energy to develop hydrogen engines and other clean power technologies, seeking legislative support for climate initiatives. Its goal is to provide reliable, customizable power solutions across on-road, off-road, and stationary applications while reducing environmental impact and serving customers worldwide.
Company Size
10,001+
Company Stage
IPO
Headquarters
Columbus, Ohio
Founded
1919
Simplify's Take
What believers are saying
- Power Systems EBITDA reached 29.5% in Q1 2026 on surging data-centre demand.
- Cummins targets $45 billion to $50 billion revenue by 2030, up from prior guidance.
- New platforms like B6.7 Octane, X15N, and 14Xe widen addressable fleet applications.
What critics are saying
- Core truck markets remain weak, with Engine and Components sales falling in Q1 2026.
- Data-centre exposure concentrates growth; hyperscaler capex cuts would hit Power Systems quickly.
- Accelera lost $277 million in Q1 2026, and hydrogen divestiture weakens zero-emission optionality.
What makes Cummins unique
- Cummins spans diesel, natural gas, electric, hybrid, and hydrogen powertrains.
- Its Power Systems segment now drives growth from AI data-centre backup demand.
- A global dealer network monetizes installed base through parts, service, and digital tools.
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↓ -4%Cummins Engines donates diesel engine to Rose Hulman. * Posted By: barry * April 30, 2026 @ 6:56 am * Local News Terre Haute, In. - The Cummins-Rose Hulman partnership is hitting a new gear as the global power leader donates an industrial-grade a Cummins inline six-cylinder turbo diesel ISB 6.7L engine to Rose Hulman's Internal Combustion Engines course. This industrial-grade equipment will allow students to perform hands-on diagnostics, tear downs, and rebuild exercises, ensuring they are familiar with the modern technologies and systems used across the industry today. This expansion of the Equipment for Education program allows students to perform hands-on diagnostics and rebuilds on the same technology used in the field today. Rose-Hulman President Robert A. Coons says the collaboration ensures graduates are workforce-ready by bridging the gap between classroom theory and real-world application.
Alstom has acquired hydrogen fuel cell technology and expertise from Cummins, positioning itself as a leader in green rail mobility. The acquisition enables the French rail manufacturer to develop and deploy hydrogen-powered trains with greater control over product development, maintenance and service delivery. Hydrogen trains offer zero emissions, long-distance capabilities and rapid refuelling, addressing limitations of traditional electrification in remote or costly routes. The technology has already been tested extensively by railway operators in Germany, Italy and France. By internalising fuel cell research, manufacturing and maintenance, Alstom aims to reduce costs, improve reliability and accelerate adoption of hydrogen trains. The move supports global climate goals whilst making sustainable rail transport more economically viable and competitive against diesel and electric alternatives.
Cummins launches BESS for Southern africa. Integrated power solutions company Cummins on April 10 launched its battery energy storage system (BESS) offering for the Southern African market, with its South African head office in Midrand set to host a C1500B5ZE BESS unit. Speaking to Engineering News at the launch, Cummins new energy solutions director Ismael Chang said this unit is slated to be operational in about five months. 13 Rate this article:
Cummins has urged shareholders to reject proposals on reviewing charitable giving risks and separating the board chair and CEO roles ahead of its 12 May annual meeting. The governance push follows strong financial results in the company's Distribution and Power Systems segments, driven by data centre backup power demand. The Indiana-based engine manufacturer reported record performance in those divisions, offsetting weakness in North American truck markets. Cummins' investment narrative centres on its traditional engine business funding a transition to cleaner power whilst data centre demand supports results. The company's narrative projects $41.9 billion in revenue and $4.8 billion in earnings by 2029, requiring 7.6% annual revenue growth. However, some analysts forecast revenues falling to $30.8 billion with earnings of $2.4 billion, highlighting divergent views on the company's outlook.
Santa Fe Children's Museum selected for STEM education partnership with Cummins Inc. SFCM News: SANTA FE - Santa Fe Children's Museum (SFCM) has announced its selection as one of 20 children's museums to participate in a STEM education initiative funded by Cummins Inc. and administered by the Association of Children's Museums (ACM). Through this partnership, Santa Fe Children's Museum will receive $10,000 to develop and deliver innovative science, technology, engineering, and mathematics programming (STEM) designed to inspire the next generation of problem-solvers and innovators in Santa Fe and Northern New Mexico. This initiative supports Cummins READY(TM), the company's global education strategy to advance high-quality, equitable STEM education for everyone - from early childhood through adulthood. Cummins READY(TM) has a goal to help at least one million learners and workers get on a pathway to education and career success by 2030. "Research shows that 92% of boys and 97% of girls will lose interest in STEM if they are not immersed in these subjects before fifth grade," said Danette Howard, PhD, Global Director of Education and Corporate Responsibility at Cummins Inc. "By partnering with children's museums - trusted community resources where families already gather - we can reach children during the critical early years when STEM attitudes are formed and help ensure that every child, regardless of their background, can see themselves in STEM careers." "Santa Fe Children's Museum is proud to celebrate New Mexico's significant contributions to science through this initiative in partnership with ACM and Cummins Inc.," SFCM Executive Director Hannah Hausman said. "The Museum is pleased to bring high quality, hands-on scientific learning to children every week during our Science Saturday programs." This initiative builds on SFCM's longstanding commitment to promoting STEM education throughout the state. The Museum has invested in STEM Grab & Go activity kits that bring scientific education straight into the homes of its constituents and portable planetarium, Stargazer. The Van of Enchantment Mobile Museum brings STEM learning to children throughout the region at schools and community events.