Medication Reconciliation Pharmacy Technician

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Medication Reconciliation Technician plays an integral role in helping to prevent patient medication errors caused by inaccurate or incomplete information in the medical record. Under the supervision of a pharmacist, and according to departmental policies, procedures and guidelines, the Medication Reconciliation Technician will assist the healthcare team in obtaining an accurate medication history by interviewing patients and consulting with their outpatient pharmacies.

Job Description:

Job Description – Essential Responsibilities:

Medication Reconciliation Responsibilities:

• Obtains medication histories on all assigned patients during scheduled shifts.
• Performs patient and/or caregiver interviews to obtain dose and frequency of current medications including prescriptions, over-the-counter medications and herbal supplements.
• Calls outpatient pharmacies or other healthcare facilities to confirm medication regimens or investigate discrepancies when necessary.
• Updates patients current home medication list in the electronic health record based on information gathered.
• Communicates medication related issues to all appropriate heath care professionals.

Pharmacy Technician Responsibilities:

• Delivers medication to the patient care units in accordance with departmental policies and procedures, and other regulatory bodies such as the DEA and MA Board of pharmacy regulation.
• Accurately fills medications.
• Delivers medications to the automated dispensing machines (ADMs) in an accurate and timely manner.
• In conjunction with other pharmacy colleagues, ensures that all drug distribution functions are completed in a safe and timely manner.  Informs pharmacist and/or pharmacy leadership of any workflow issues.
• Repackages and compounds medications, as needed, in accordance with departmental standard operating procedures.
• Assists in maintaining appropriate inventory levels, including rotating stock, checking for expired medications, and informing pharmacist and pharmacy buyer when inventory levels are low. 
• Receives requests for Prior Authorization from pharmacy or Tier Exception/PAF request from patient, completes requested documentation including patient demographics, prescription insurance coverage and clinical questions requested and submits for approval.
• Organizes outdated or overstocked medications to ship back to manufacturers for credit.
• Checks floor stock on various nursing stations daily.
• May order scheduled VI medications from wholesaler as well as directly from manufacturer as directed by the director or designee.
• Responsible for understanding and utilizing all technology to accomplish the above.
• Is responsible for answering telephone calls, triaging the request, and following through with appropriate action.
• Fully understands principle of sterile compounding, non-sterile compounding, and hazardous medication manipulation.
• Actively participates in continuous performance improvement activities of the department, including providing suggestions on how to improve day-to-day operations.

Required Qualifications:

• MA Registered Pharmacy Technician with National Certification (PTCB or ExCPT).                           
• 1-3 years related work experience strongly preferred.
• Strong working knowledge of brand and generic drug names and basic pharmacology.
• Basic familiarity with computers.  Ability to navigate at a basic level within web-based applications.

Competencies:

• Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation.  May make recommendations for solving problems of moderate complexity and importance.
• Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
• Independence of Action: Ability to follow general instructions and procedures as provided.  Work is monitored by supervisor/manager.
• Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
• Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.  Ability to remain calm in stressful situations.

Age Based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job:

Light work:  Exerting up to 20 pounds of force frequently to move objects.  Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus.

Pay Range:

$25.73 - $34.62

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled