Full-Time
Assistant Director of Guest Experience
Four Seasons Jet
Posted on 10/9/2025
Four Seasons
10,001+ employees
Luxury hotel management with branded residences
No salary listed
London, UK
Hybrid
Hybrid working model requiring 3 days per week in the office.
 Customer Experience & Support (2) |
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- 5+ years’ experience in a customer service setting that must include experience in a luxury brand environment, and/or travel environment.
- 3+ years’ experience in a department head or similar leadership role managing people and performance.
- Mandatory for previous Hotel/ Resort experience and Concierge/ Guest Relations experience encouraged.
- Very strong oral and written communication skills.
- Strong computer and typing skills with basic knowledge of One Drive and SmartSheet.
- Exceptional social skills including the ability to rapidly build rapport with high expectation Four Seasons guests over the phone and in person.
- Requires a demonstrated ability to problem solve, particularly in instances where time is short, and guests require immediate assistance.
- A solid understanding of itinerary development, product pricing and costing, marketing processes, and selling techniques.
- Substantial travel experience via luxury methods is required.
- Support in managing the guest experience from time of booking through partnership with TCS GSMs
- Be responsible for on trip guest experience holistically from movement flow, experiences, hotel stays, and in flight operations.
- As required, assist and lead the trips (minimum of 4-6 a year) as assigned by the DOGE. The capacity of this role will be flexible between the lead as well as the Concierge position.
- Maintain complete knowledge of all itineraries including destinations, modes of transportation, travel insurance, financial details, optional experiences, inclusions, and extra services.
- Act as a main point of supporting the TCS Guest Services Team for guest needs, through training, product knowledge and overall partnership to enhance the guest experience.
- Work with the DOGE and the TCS team as required to develop, proofread, and prepare all written materials.
- Accurately assume the appropriate role and responsibility depending on trip assignment, DOGE or GEM.
- Work closely with each guest to prepare his or her individual itinerary leveraging deep knowledge of all trip offerings.
- Capture guest preferences through pre-trip and on trip preparations to ensure they are communicated with each property along the journey.
- When on the ground, support the DOGE in all assigned program projects to enhance the operation, partnership and guest experience.
- Directly supervise the development of the Guest Experience Manager role to ensure assignments are completed, work is accurate, and program is continuing to be enhanced through their added service.
- Work with the DOGE and TCS to provide a seamless 'Four Seasons Experience' throughout the entire program (i.e.: on jet, transfers, meals, land activities etc.).
- Assist the DOGE to review and evaluate all operational details for journeys. This includes analysis to ensure TCS is creating the best possible experience for the guest in line with Four Seasons standards.
- Seek out world class touches from around the globe that can be implemented into Four Seasons programs.
- For new itineraries, follow the lead of the DOGE to support as needed the development of new itinerary offerings.
- Work with the DOGE and TCS team to update and improve the 'Four Seasons Touches' as needed. These touches include 'Chef’s Table', 'General Manager’s Welcome Reception', and welcome and departure amenities.
- Assist the DOGE, or lead when assigned, on pre-con calls with all properties as needed prior to each journey to review program details and customization opportunities.
- Assist the DOGE, or lead when assigned, in writing post-trip reports, documenting recommendations for changes and ongoing improvements with input from the hotels and the journey staff.
- Prepare concise accurate information for journey staff and journey books.
- Experience with global travel, and/or actual travel experience to Four Seasons destinations is very helpful.
Four Seasons manages a global network of luxury hotels, resorts, and branded residences under its name, typically without owning the real estate, and it maintains brand standards and guest service across locations. It earns mainly management fees tied to hotel revenue and gross operating profit, plus licensing fees for branded residences and fees from fractional ownership programs. The company distinguishes itself with a consistent global luxury experience, a property-management model, and offerings that combine hotel services with branded residences and ownership options. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, upholding strict brand standards, and expanding premium accommodations and ownership options worldwide.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Toronto, Canada
Founded
1993
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See people who can refer or advise you
Simplify's Take
What believers are saying
- Over 50 projects in 30 countries signal aggressive global expansion with $15B pipeline value.
- RevPAR premium of 38% above luxury competitors validates pricing power and market dominance.
- Longevity Lounge launch in 2026 positions brand in high-growth physician-led medical wellness sector.
What critics are saying
- 50+ projects across 30 countries create capital strain and execution risk for delayed openings.
- Six new GM recruitments in 2026 signal turnover risk during generational leadership transition.
- 38% RevPAR premium attracts copycat strategies from Aman and Marriott, eroding pricing power soon.
What makes Four Seasons unique
- Management-only model ensures consistent luxury standards without real estate ownership risk.
- Branded residences and fractional clubs create a non-negotiable economic engine for new developments.
- Core pillars of Quality, Service, Culture, and Brand define its premium guest experience globally.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Complimentary stays at Four Seasons Worldwide
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Training and Development Opportunities
Employee Recognition Programs
Growth & Insights and Company News
6 month growth
↑ 18%1 year growth
↑ 18%2 year growth
↑ 18%Legendary Danieli hotel in Venezia reopens as Four Seasons property. One of Venice's most celebrated luxury hotels has entered a new era with the reopening of Danieli, Venezia, A Four Seasons Hotel, following an extensive restoration that revives one of the city's best-known historic landmarks. The hotel welcomed its first guests on July 30, 2026. Occupying a prime waterfront location on the Riva degli Schiavoni, the hotel overlooks the Venetian Lagoon and the island of San Giorgio Maggiore. Guests arriving at the restored property are welcomed into a blend of Venetian Gothic architecture and modern luxury, while many guestrooms frame sweeping lagoon views. The reopening strengthens Four Seasons' presence in Italy, adding a fourth property to its growing portfolio after Florence, Milan and Taormina. "With the reopening of the iconic Danieli, Venezia, A Four Seasons Hotel, we usher in a new chapter in this renowned palace's history," said Rainer Stampfer, President of Global Operations, Hotels and Resorts at Four Seasons. "Together with our long-term partners, Gruppo Statuto, we are offering guests a new way to experience the grandeur of Venice." Originally built in 1471 as the residence of the noble Dandolo family, Palazzo Dandolo remains one of Venice's finest examples of Gothic architecture. The hotel also incorporates Palazzo Casa Nuova, once home to the Venetian Republic's Treasury, while restoration work continues on Palazzo Danieli Excelsior, due for completion in 2027. The hotel currently offers 120 guestrooms and suites, with inventory increasing to 168 rooms once the final phase of restoration is complete next year. Terrazza Danieli, the celebrated rooftop restaurant overlooking the Lagoon, offers iconic views and exceptional gastronomy (Photo: Four Seasons). Historical splendors and modern technology. French interior designer Pierre-Yves Rochon led the redesign of the historic interiors, drawing inspiration from Venice's lagoon, architecture and craftsmanship. Murano glass, Venetian mirrors, terrazzo flooring and bespoke Rubelli textiles feature throughout the property, while restored ceilings, stonework and original architectural details preserve the building's historic character. Guestrooms have also been reconfigured to provide larger layouts and additional junior and one-bedroom suites. Modern technology has been discreetly incorporated through integrated entertainment systems, automated curtains, personalized lighting and climate controls without detracting from the building's heritage. Dining remains a centerpiece of the Danieli experience. The renowned Terrazza Danieli rooftop restaurant has been refreshed with brighter interiors that maximize panoramic lagoon views while maintaining its historic atmosphere. Executive Chef Adriano Rausa has introduced a contemporary Italian menu rooted in Venetian traditions, highlighting seasonal ingredients sourced from local producers. Several signature dishes are finished tableside, while the rooftop bar continues the city's aperitivo culture with updated interpretations of classic Italian cocktails. "The reopening of Danieli as a Four Seasons experience marks an exciting milestone after months of dedication and meticulous restoration," said General Manager Christian Zandonella. "We are delighted to welcome guests back to one of Venice's most iconic addresses." The property's transformation is not yet complete. A new Danieli Spa is scheduled to open in late 2026, featuring three treatment rooms, including a couples' suite, along with a sauna and hammam, further enhancing the hotel's luxury offering in one of Europe's most visited destinations.
GEC PR case study: the luxury media launch of Swarovski Optik's new CL Companion binoculars with Four Seasons Hotel Hampshire. * July 30, 2026 In May 2026, to launch the new Swarovski Optik CL Companion binoculars, GEC PR developed an exclusive media event in partnership with The Four Seasons Hotel Hampshire. The hotel's luxury hospitality and natural surroundings provided the ideal setting for journalists from lifestyle, technology, wildlife, photography and birding media to experience the new product, generating high-quality editorial coverage whilst strengthening the brand partnership. Its Strategy: Bringing the Brand to Life Its strategy focused on three key areas: * Bringing the Product to Life: Journalists explored the CL Companion and AT/ST Balance spotting scopes through a masterclass with Swarovski Optik UK Country Manager Adam Randall and wildlife photographer Richard Peters, before putting the optics to the test on a guided wildlife walk with ornithologist John Clark. * Choosing the Right Partner: Four Seasons Hotel Hampshire provided the perfect backdrop for the launch. Its luxury hospitality and beautiful countryside perfectly complemented Swarovski Optik's premium positioning, strengthening the partnership between both brands. * Inviting the Right Media: Gecpr curated a guest list across lifestyle, travel, technology, wildlife, photography and birding media, reaching core audiences and new sectors with a strong affinity for premium outdoor products. The Results: High-Growth Consumer Visibility * High-profile media contacts attended the event including journalists and content creators, from Billionaire Magazine, Country & Townhouse, The Telegraph, and wildlife TV presenter Dan O'Neill. * £10,000+ in Earned Coverage secured across prestigious and national publications such as Lux Life Magazine and The Times. * Reached a high-end, engaged audience of 421,037 people.
Four Seasons Hotel Macao unveils exquisite Mid-Autumn Mooncake Collection by Michelin-starred Zi Yat Heen. Heritage craftsmanship presented in a jewellery box of gold and violet July 30, 2026, Macau, China Download this image Download all images This Mid-Autumn Festival, Four Seasons Hotel Macao invites discerning palates to experience a celebration of heritage and culinary artistry with its 2026 mooncake collection, handcrafted by the Michelin-starred team at Zi Yat Heen. Presented in a jewellery box of gold and violet, with gemstone-inspired geometry and a velvet-lined interior that cradles each mooncake like a precious jewel, this collection transforms the season's rituals into an affair of elegance. At the heart of the collection are two exceptional offerings that pay tribute to time-honoured traditions while showcasing the refined finesse of Cantonese haute cuisine. The Zi Yat Heen White Lotus Seed Paste Mooncakes with Double Egg Yolks feature silky white lotus paste cradling twin golden yolks - a classic reimagined with extraordinary precision. For those seeking a contemporary indulgence, the Zi Yat Heen Mini Egg Custard Mooncakes feature velvety crème-custard encased in flaky golden pastry, a signature interpretation that has become a hallmark of the restaurant's artistry. 2026 Mooncake Collection: * Zi Yat Heen White Lotus Seed Paste Mooncakes with Double Egg Yolks Four pieces, priced at MOP 768 per box * Zi Yat Heen Mini Egg Custard Mooncakes 6 pieces, priced at MOP 698 per box Mooncake vouchers are now available for purchase at Zi Yat Heen. For orders or special arrangements, call (853) 2881 8818. PRESS CONTACTS Louisa Wong Director of Public Relations and Marketing Estrada da Baía de N. Senhora da Esperança, S/N
Four Seasons Hotel at The Surf Club welcomes Michele Esposito as Executive Chef of Lido Restaurant. July 30, 2026, Miami, U.S.A. Download this image Download all images Four Seasons Hotel at The Surf Club welcomes Michele Esposito as Executive Restaurant Chef of Lido, the hotel's acclaimed Italian dining destination located within the original ballroom of the historic Surf Club. Born and raised in Caserta, a fertile agricultural city just north of Naples in Italy's Campania region, known as the birthplace of Mozzarella di Bufala, Chef Michele Esposito developed a deep connection to food from an early age. Inspired by the cooking of his mother and grandmother, he learned that the most memorable meals are often the simplest - made with finest ingredients, respect for tradition, and a sense of family. After beginning his culinary career in Italy, Esposito quickly developed his craft in some of the country's most celebrated kitchens. His journey took him through acclaimed Michelin-starred restaurants, including the renowned three-Michelin-starred Villa Crespi on the shores of Lake Orta and the celebrated three-Michelin-starred Ristorante Quattro Passi overlooking the Amalfi Coast, before continuing his career in Monaco. He later fulfilled a lifelong dream of relocating to the United States, where he held executive chef roles in Miami, including at Casa Tua, before joining Four Seasons Hotel at The Surf Club. "Joining Four Seasons Hotel at The Surf Club is an incredible honour," says Esposito. "From the moment I arrived, I was drawn to the hotel's atmosphere, rich history, and the warmth of the people. There is something timeless about the property that resonated with me right away." For Esposito, the most memorable dishes are often the simplest, such as a classic Pasta al Pomodoro - a reminder that true luxury lies not in complexity, but in allowing a few remarkable ingredients to speak for themselves. At Lido, that philosophy comes to life through dishes such as Spaghetti alla Nerano, Branzino all'Acqua Pazza, Polpo alla Pizzaiola, and Tagliolini al Limone, where every element is thoughtfully used to showcase each ingredient at its fullest. "My vision for Lido is to bring the timeless traditions of Southern Italian cuisine to the table," says Esposito. "By pairing specialty ingredients from Italy with the best seasonal products from South Florida, we want every dish to feel authentic, welcoming, and true to its roots. From classics like Spaghetti alla Nerano to our seafood dishes, our goal is to honor recipes that have been passed down through generations while allowing exceptional ingredients to shine. Above all, we want every guest to feel welcomed, cared for, and truly at home, because when people truly feel at home, they always look forward to coming back." To learn more about Lido Restaurant, visit the website. Reservations may be made through OpenTable or by calling (786) 482-2280. PRESS CONTACTS Pacome Schembri Director of Public Relations 9011 Collins Avenue Surfside, Florida 33154
Bar Trigona at Four Seasons Hotel Kuala Lumpur named in Asia's 50 Best Bars 2026 for the eighth consecutive year. Malaysia's longest-serving bar on the list, with a continuous presence since 2019 July 29, 2026, Kuala Lumpur, Malaysia Download this image Download all images Continuing its journey of acclaim, Bar Trigona at Four Seasons Hotel Kuala Lumpur has once again been named in Asia's 50 Best Bars, making it the longest-serving Malaysian bar on the list. Ranked 38 on the prestigious list, Bar Trigona is one of only two bars in Malaysia to feature in this year's selection, reaffirming its definitive role in the country's cocktail landscape. "Being included in Asia's 50 Best Bars every year since 2019 is deeply meaningful to our team," says Beverage Manager Alexandre Renoue. "The story of Bar Trigona has been shaped by so many people, from a line of visionary mixologists to our wonderful local partners and the guests who join us each evening. This recognition belongs to all of them, and it inspires us to continue sharing Malaysia's remarkable flavours and stories with the world." Celebrated for its commitment to creativity, craft and a distinctly Malaysian point of view, Bar Trigona has earned its reputation by placing local ingredients at the centre of its cocktail program. Working closely with Malaysian farmers and artisan producers, the team transforms homegrown fruits, herbs, spices and trigona honey - its signature ingredient - into drinks that reflect the country's natural abundance and culinary traditions while embracing thoughtful, low-waste practices. Building on its legacy of excellence, Bar Trigona has continued to innovate, evolve and explore new frontiers in locally rooted mixology, inspiring a whole generation of bartenders along the way. Its current cocktail menu, Nectar of Time, unfolds as a liquid narrative that celebrates the beauty of each passing hour. The collection invites guests to explore the evening's changing rhythms, guiding the progression from easy palate-awakeners to deeper, layered compositions. Cocktails are crafted with ingredients sourced from trusted local partners as well as the hotel's own Trigona Farm, with each drink reflecting Bar Trigona's enduring philosophy: to honour place and provenance through a modern, sustainability-first lens. The Four Seasons team's warm, attentive hospitality elevates the sipping experience, creating moments that feel effortless, personal and memorable. A pioneering force in Kuala Lumpur's mixology scene, Bar Trigona is the country's most awarded cocktail bar. Its long, uninterrupted presence on Asia's 50 Best Bars recognises its place among the region's leading cocktail bars while celebrating the people, partnerships and passion that have shaped its journey. PRESS CONTACTS Director of Public Relations 145 Jalan Ampang Kuala Lumpur, 50450