Full-Time

Zendesk CX Systems Program Manager

Udemy

Udemy

5,001-10,000 employees

Online course provider

AI & Machine Learning
Education

$112,000 - $140,000

Benefits, Equity

Mid, Senior

Denver, CO, USA

Required Skills
Agile
Communications
JIRA
Requirements
  • 6+ years of experience in operations systems and processes
  • 3+ years of direct experience in Zendesk system administration
  • Familiarity with Jira for Agile project management
  • Exceptional spoken and written communication skills
  • Self-starter mentality
  • Strong willingness and ability to provide guidance and support to non-technical and junior colleagues
Responsibilities
  • Serve as the department's primary tool and technical administrator
  • Maintain full technical ownership of and responsibility for Zendesk Agent Workspace
  • Develop and implement provisioning and deprovisioning processes and best practices
  • Manage technical projects from start to finish
  • Develop and maintain comprehensive documentation
  • Implement change management processes
  • Collaborate with less-technical team members across the organization

Udemy’s mission is to create new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. They are building a shared knowledge repository to help people learn.

Company Stage

Series A

Total Funding

$394.3M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

3%

1 year growth

13%

2 year growth

31%

Benefits

Global benefits - Our many benefits, equity, and time-off programs are made-to-fit for each of our international locations.

Charitable matching - Help a cause that matters to you. We match monetary contributions up to a certain annual limit for eligible nonprofits and charities.

Learning incentives - Get free access to Udemy and Udemy Business courses plus a yearly stipend to spend on your professional development.

UBelong program - We prioritize Diversity and Inclusion through events, trainings, and meet-ups facilitated by our many Employee Resource Groups.

Learning programs - Our amazing Learning and Development team regularly provides top-notch training sessions and company-wide learning initiatives.

Guest speakers - We believe in diversity of perspective and regularly host speakers from a variety of industries and backgrounds.

Brain food - When in the office employees can enjoy snacks for all dietary preferences and restrictions.

Company events - Enjoy company celebrations, wellness events, and fun extracurriculars like yoga, cooking classes, karaoke, and more.

Well-being memberships - Stay zen with free access to the entire Headspace library. Plus, get free coaching and therapy sessions through Modern Health.

Groups and clubs - Connect with others who share your interests. We have dozens of groups, including Women at Udemy and Culture Crew.

INACTIVE