Full-Time
ERP Administrator
Posted on 6/2/2026
Trail Appliances
No salary listed
British Columbia, Canada + 1 more
More locations: Richmond, BC, Canada
In Person
Category
 Data & Analytics (1) |
|---|
Required Skills
Customer Service
Data Governance
Requirements
- Strong hands-on experience with enterprise ERP and/or CRM systems; Microsoft Dynamics 365 experience strongly preferred.
- Proven ability to analyze, document, and support complex business workflows in collaboration with Development and Project Management teams.
- Solid understanding of enterprise applications, databases, networks, and patch management.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Ability to manage multiple priorities while working collaboratively to meet timelines and budgets.
- Working knowledge of IT security best practices and data protection principles.
- Excellent interpersonal and customer service skills with a focus on supporting end users effectively.
- Undergraduate degree in Computer Science, Information Technology, or a related field, or 5+ years of relevant experience.
Responsibilities
- Provide administrative and technical support for Microsoft Dynamics 365 (D365).
- Implement, configure, maintain, and optimize ERP solutions to ensure system efficiency, reliability, and security.
- Troubleshoot and resolve ERP issues including system errors, user access concerns, and functional challenges; escalate appropriately when required.
- Deliver tier-1 support for D365 customizations and extensions, preparing detailed documentation for tier-2 and tier-3 escalations.
- Manage ERP system security, configuration, and routine maintenance activities.
- Design, architect, and clearly communicate solutions for complex system integrations, ensuring customization aligns with business requirements and best practices.
- Monitor and maintain data quality by leveraging existing system controls, performing audits, and coordinating updates and patches.
- Collaborate with internal stakeholders and internal/external development partners to coordinate upgrades, enhancements, and security updates.
- Support data migration activities, ensuring data accuracy, integrity, and security through established best practices.
- Identify, analyze, and improve inefficient workflows and business processes.
- Contribute to the development of database and data governance standards with the Development team and ensure ongoing compliance.
- Recommend system improvements to enhance performance, usability, and business value.
- Create, maintain, and manage ERP system documentation, reports, and standard operating procedures (SOPs).
- Assist with ERP licensing management in collaboration with vendors and business stakeholders.
- Develop training materials, onboard new users, configure role-based access, and lead end-user training sessions as required.
Desired Qualifications
- Previous experience as an ERP or CRM Administrator, particularly with Microsoft Dynamics 365.
- Experience supporting organizational change and system adoption initiatives.
- Ability to communicate effectively across all levels of the organization.
- Demonstrated resourcefulness and proactive problem-solving ability.
- Relevant certifications such as Azure, Azure DevOps, Agile, or PROSCI.