Senior Manager
Everboarding Programs, Remote, US
Posted on 1/16/2024
INACTIVE
OpenTable

1,001-5,000 employees

Online restaurant reservation and management platform
Company Overview
OpenTable, a subsidiary of Booking Holdings, Inc., stands out as a global leader in the restaurant industry with a vast network of over 55,000 establishments worldwide, offering an all-inclusive solution that streamlines both front and back of house operations. The company's competitive edge lies in its robust customer support available in 240 languages, extensive integration with numerous technology partners, and a user-friendly app that provides personalized restaurant recommendations and reservation management. OpenTable's commitment to enhancing the dining experience and restaurant operations, backed by over 25 years of industry leadership, makes it an attractive workplace for those seeking to contribute to a company that prioritizes customer satisfaction and technological advancement.
Consumer Goods

Company Stage

N/A

Total Funding

$50.9M

Founded

1998

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

8%
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
CategoriesNew
Sales & Account Management
Requirements
  • 5-7+ years in a Senior/Managerial Sales Training or Enablement Role
  • 3+ years experience managing people with a track record of building and coaching highly performing and collaborative teams
  • Bachelor’s degree in HR, Learning & Development, or a related field
  • Proven experience in SaaS companies
  • Understanding of adult learning theory, learning design, and best-in-class learning and development strategies
  • In-depth knowledge of sales processes, buyer’s journey and sales systems
  • Advanced knowledge of best solutions and best practices in the sales enablement space
  • Willingness and ability to travel up to 30% to support global training initiatives
Responsibilities
  • Design, implement and manage learning plans and programs that enable the RSS team to achieve its potential post new hire onboarding
  • Collaborate with leadership to identify knowledge and skills gaps across their teams, and build strategies to close those gaps
  • Organize ongoing training sessions to enhance the internal knowledge base of the RSS team
  • Keep the RSS team up-to-date with market updates, best practices, tools, and knowledge to enhance their ability to effectively sell and support customers
  • Establish metrics/assessments to measure performance of all curricula and learning programs
  • Collaborate with product management and marketing to deliver quality and up-to-date training programs and materials about OpenTable’s products and services
  • Measure, monitor and report back the effectiveness of all enablement investments
  • Manage respective project plans and timelines; coordinate training events when needed; create and distribute communication for respective learning solutions
  • Partner with Revenue Operations to develop content for and train on technologies that drive productivity for RSS teams
  • Deploy events that improve productivity across the RSS organization
  • Lead and coach the Everboarding Programs team to deliver consistent, high-quality programs and support
Desired Qualifications
  • Excellence in facilitating workshops, delivering presentations
  • Strong coaching and leadership skills, ability to motivate and challenge team members
  • Detail oriented and analytical nature, capable of understanding and implementing various data inputs to guide decision making
  • Effective communication and documentation abilities