Customer Success Associate
Posted on 3/10/2023
London, UK
Experience Level
Desired Skills
  • 2+ years experience in Customer Success or customer-facing role in a tech startup
  • Fluent in French and English
  • Comfortable with presenting content plans to clients and property teams
  • Excited to work in a fast-paced, rapidly changing startup environment
  • Able to demonstrate empathy and develop a strong rapport with customers, retailers, and app users
  • Obsessed with improving user experience and daily life at work through mobile technology
  • You're an engaging writer that can capture and engage a user. You must be able to capture their tone
  • An excellent communicator. You need to be able to recognize different customer motivations and needs and communicate effectively across multiple stakeholders
  • A creative, out-of-the-box thinker. You need to take a concept from ideation through validation and execution
  • Comfortable with ambiguity, uncertainty, and autonomy
  • Able to prioritize the critical few from the trivial many
  • Able to come up with creative and innovative solutions to problems
  • Ability to draw insights and learnings from data and surveys to optimize tenant experience strategy
  • Comfortable navigating conversations regarding APIs and SDKs preferred
  • Proven experience building relationships with all levels within an organization
  • Comfortable analyzing data sets to craft a compelling story
  • Strong organizational skills and must be detail-oriented
  • Proficiency with
  • CRE experience preferred, but not required
  • Partner with a Customer Success Manager to own the entire customer lifecycle
  • Work cross-functionally to develop customer solutions
  • Understand and execute against the customer goals
  • Identify churn risk from a tenant & property level and build a tenant experience strategy to prevent/reduce churn
  • Establish multi-level relationships across different personas at the property and facility manager level
  • Obsessively monitor product usage and creatively engage to drive adoption
  • Drive creative and successful launch events across our customer's portfolio
  • Create and present engaging in-app content for tenants in our customer buildings
  • Communicate succinctly through in-app push notifications, emails, and short-form content
  • Consult with client contacts on their tenant experience programming to help them execute memorable tenant events
  • Dive into app engagement data to understand and inform the effectiveness of your content strategy
  • Liaise with third party retail and tech vendors during onboarding and adoption phases
  • Understand business to consumer marketing

201-500 employees

Workplace experience platform
Company Overview
HqO is on a mission to make the workplace a human place. HqO is composed of an award-winning app, analytics suite, hybrid work tools, and a flex space management system, the HqO Workplace Experience Platform empowers top employers and commercial property teams to create personalized experiences that engage and delight the people at their properties and inform data-driven decision making.
  • Unlimited PTO
  • 401k
  • Health PPO
  • Flexible workplace policy
  • Commuter benefits
  • Free library & education courses
Company Core Values
  • Learning
  • Excellence
  • Truth
  • Service
  • Goodness
  • Ownership