Claims Complaints Advisor

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Job Location: - UK wide, hybrid working

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Claims Complaints Advisors UK wide

• Are you looking for a new challenge and are passionate about delivering excellent customer service?

• Do you have great attention to detail?

• Would you enjoy being part of a supportive team with a caring counts culture?

• Is a flexible work/life balance important to you?

• Would long-term career growth in an IBUK recognised ’2024 Top UK Insurance Employer’ spark your interest?

If you’ve answered yes, then a role as a Claims Complaints Advisor could be the opportunity you have been waiting for!

The Role:

Working closely with colleagues across the business,  you`ll help provide a full service to our valued clients by ensuring full adherence to their complaint policies and procedures. Using your empathy and understanding, you will record and manage all complaints from customers and our clients.

This will include collating and sharing complaint information with claims handlers, loss adjusters and other relevant parties, and working to agreed timescales to successfully manage client expectations. Once shared with your colleagues, you`ll take responsibility to drive a plan of action to ensure each complaint is dealt with to a satisfactory outcome and that the customer is happy with the resolution.

The skills you will have when you apply:

• Experience in a complaint handling role in an insurance organisation

• A sound domestic or commercial property insurance claims background

• A working knowledge of Regulatory Complaints and Compliance as it applies to the insurance industry.

• Excellent organisational skills with a focus on attention to detail.

• Excellent communication skills, verbal and written.

• Able to remain calm and professional under pressure and diffuse difficult situations.

• Good IT skills, including MS Word and Excel

• As a global business, we are always interested in hearing from candidates with bi-lingual or multi-lingual skills.

This is a great opportunity for those who are motivated by the desire to deliver excellent customer outcomes, and the variety of work to contribute to the ongoing success of Sedgwick in the UK.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance.  When you do spend time in our office you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

What we’ll give you for this role:

Remuneration & more

1. Competitive salary taking into account skills, experience and qualifications

2. A Self Invested Personal Pension Scheme (SIPP)

3. Holiday allowance of 25 days plus bank holidays

4. Flexible working from our office or your home

Health & support

5. Private healthcare plan (including pre-existing conditions)

6. Life assurance

7. Employee assistance programme for employee wellbeing

8. Group Income Protection  

Other benefits

9. Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

10. Discounts on various products and services

This isn’t just a position, it’s a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK’s most trusted insurance brands helping to resolve millions of claims every year, you’ll also be an architect of tomorrow’s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn’t just a job; it’s an opportunity to shape the future of insurance.

Next steps for you:

Think we’d be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.