Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. 

This position serves as a key role on the leadership team and assists in establishing and delivering global organizational strategic plans for the partnership with clients. This position provides direction, leadership and management of staffing/direct reports. This position is responsible for planning, leading, organizing and executing operations in order to provide quality customer services and high customer satisfaction, financial profitability, and a trained and satisfied workforce.

You will:

• Perform Leadership Responsibilities
• Oversee regional staff and day-to-day operations of identified locations and work to standardize operations with all cross functional teams and departments, internal and external to Ciox
• Escalate customer issues/concerns/problems in a pro-active and timely manner
• Demonstrate a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilizes this information to manage his/her operations
• Will have a comprehensive understanding of workflow and how to optimally use Company technology at all assigned field locations.
• Will have a comprehensive understanding of all new product lines and will be responsible for ensuring that staff are trained on all new products
• Recruit and hire competent, qualified staff commensurate with defined job responsibilities.
• Ensure that staff is oriented, timely trained and the competence of staff is assessed annually
• Support a service operations environment that focuses on customer satisfaction through service delivery excellence and Quality Improvement processes.
• Ensure that deadlines are met and respond to emails, phone messages, and other requests for information timely.
• Administer payroll bi-weekly.
• Conduct accurate, meaningful & timely performance management reviews and appraisals with progressive disciplinary actions carried out all fairly and consistently, according to policies, procedures and laws/regulations.
• Troubleshoot equipment issues enlisting Help Desk to resolve all escalated matters.
• Adhere to Code of Conduct policy
• Maintain Confidentiality
• Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.
• Be Customer-Obsessed
• Meet with Directors, Administrators, or COO’s to discuss service issues/opportunities and resolve complaints timely
• Provide quality service to ensure 100% member retention; Quarterly Member consults with facility/site management.
• Customer Retention and Satisfaction.
• Organize and conduct Monthly and Quarterly Business Reviews with each customer per region.
• Ensure monthly staff meetings; daily huddles are maintained per site.
• Assist the Director of Operations with day-to-day responsibilities as assigned.
• Performs all other duties as assigned.

What you will bring to the table: 

• Demonstrated ability to lead a team of 15-20 employees and achieve defined results
• Exceptional organizational and multi-tasking skills to manage competing priorities
• Proven track record for problem analysis and resolution at both a strategic and functional level
• Excellent written, oral and interpersonal communication skills
• Proficient skillset with Microsoft Office suite and ability to learn new technology software platforms
• Ability to travel as needed/required for the position

Bonus points if:

• RHIT or RHIA certification
• 2 years of ROI or Operational Management experience in related field
• Knowledge of ROI and HIM Services
• Typing skills (50 wpm)

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. 

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $45,000-$55,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not). Responding is your choice and it will not be used in any way in our hiring process.