Full-Time

Client Success Account Manager

Confirmed live in the last 24 hours

Financial Times

Financial Times

1,001-5,000 employees

Global provider of financial news and analysis

Social Impact
Financial Services

Compensation Overview

$66.6k - $70kAnnually

Junior, Mid

Remote in USA

Remote role; can be based in California, Florida, Texas, or Arizona.

Category
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Risk Management
Asana
Requirements
  • 1-2+ years experience in project management/account management
  • Strong understanding of FDI and Economic Development
  • Proficiency in the writing and speaking in the Spanish language
  • Excellent client service communication skills via email, presentation, etc.
  • Familiarity with CRM and project management tools such as Salesforce, Asana
  • Must possess outstanding organizational skills and a strong attention to detail
Responsibilities
  • Onboarding and Training: Providing initial training and support to familiarise clients with the product.
  • System Updates: Maintaining client records within the Account Management System (AMS) and Blink, including contracts, user access, and opportunity management.
  • Quarterly Usage Reviews: Monitoring client usage statistics to identify areas for additional training or support, and potential opportunities for growth.
  • Client Upgrades: Proactively recommending product upgrades or additional products based on client needs and usage patterns. Assessing and potentially adjusting renewal fees based on usage and pricing.
  • Cross-Selling and Account Growth: Identifying opportunities for cross-selling and account expansion through regular client engagement and needs assessments.
  • Risk Management: Monitoring client usage to identify and mitigate potential risks.
  • Manage all renewals opportunities in Canada, Latin America and other regions as needed
  • Manage Customer Questions and Support to answers all questions and concerns in a timely manner and communicate with data and product teams as needed
Desired Qualifications
  • Preferred experience with B2B customers or software clientele

The Financial Times provides authoritative news and analysis focused on the financial sector, catering to both individuals and businesses. Its primary offerings include a range of subscription plans for print and digital content, ensuring access to high-quality journalism. The company employs over 2,900 staff, including 700 journalists across 40 countries, which allows for extensive global coverage. In addition to standard news reporting, the Financial Times offers specialized services like the FT Climate Capital Hub for discussions on climate change and the ETF Hub for detailed information on Exchange-Traded Funds. This combination of diverse content and services, along with revenue from subscriptions and advertising, sets the Financial Times apart from competitors. The goal of the Financial Times is to provide reliable information and analysis that empowers its readers to make informed decisions in the financial landscape.

Company Stage

Acquired

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

1888

Simplify Jobs

Simplify's Take

What believers are saying

  • FT's venture arm can diversify revenue and foster innovation.
  • The subscription app targets international readers, expanding global reach.
  • Demand for data journalism boosts FT's investigative reporting capabilities.

What critics are saying

  • Venture arm may divert focus from core news reporting.
  • Adani Group's accusations could harm FT's reputation and credibility.
  • Subscription app may struggle with user adoption and competition.

What makes Financial Times unique

  • FT's Climate Capital Hub focuses on climate change, a critical global issue.
  • The ETF Hub collaboration provides specialized financial data for investors.
  • FT employs 700 journalists in 40 countries, ensuring comprehensive global coverage.

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Benefits

Health Insurance

Paid Vacation

Parental Leave

Hybrid Work Options

Flexible Work Hours