Area General Manager
Property Management
Posted on 4/4/2023

201-500 employees

Landing provides fully furnished apartments available for rent.
Tampa, FL, USA
Experience Level
Desired Skills
Administrative & Executive Assistance
  • This is an In-Market position: (Location required in the Tampa, Florida area)
  • 1+ years of management experience (preferably in Property Management)
  • Managing a team is a huge plus
  • Strategic Doer: You're an expert at zooming out and seeing the big picture, but don't overlook the tiny details and love to build from the ground up
  • Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization
  • An obsession with customer experience and satisfaction
  • Ability to thrive in high-growth environments and an evolving startup atmosphere
  • Experience using data and metrics to drive improvement
  • Strong organizational and leadership qualities, an over-communicator, proactive ownership style
  • Ability to earn the trust of leadership, work independently, and drive results with minimal supervision
  • The hands-on mentality to jump in and get things done when it counts
  • Assume ownership and manage relationships of key accounts within a portfolio of properties
  • Support a team of full-time cleaners and installers (independent contractors)
  • Coordinate team schedules and leverage critical tasks to high performers
  • Inspect cleaned homes and identify training opportunities
  • Evaluate the property and home condition, ensuring inventory meets Landing standards
  • Oversee members' reservations from beginning to end as a key point of contact to ensure 100% member satisfaction
  • Monitor and resolve member support tickets through all member communication channels
  • Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
  • Simultaneously complete multiple daily tasks and build processes for the future
  • Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
  • Build weekly market performance reports and present them to Field Operations leaders