Area General Manager @ Landing

Area General Manager

Property Management

Posted on 4/4/2023

INACTIVE

201-500 employees

Website

Landing provides fully furnished apartments available for rent.

Locations

Tampa, FL, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

Communications

CategoriesNew

Administrative & Executive Assistance

Requirements

This is an In-Market position: (Location required in the Tampa, Florida area)
1+ years of management experience (preferably in Property Management)
Managing a team is a huge plus
Strategic Doer: You're an expert at zooming out and seeing the big picture, but don't overlook the tiny details and love to build from the ground up
Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization
An obsession with customer experience and satisfaction
Ability to thrive in high-growth environments and an evolving startup atmosphere
Experience using data and metrics to drive improvement
Strong organizational and leadership qualities, an over-communicator, proactive ownership style
Ability to earn the trust of leadership, work independently, and drive results with minimal supervision
The hands-on mentality to jump in and get things done when it counts

Responsibilities

Assume ownership and manage relationships of key accounts within a portfolio of properties
Support a team of full-time cleaners and installers (independent contractors)
Coordinate team schedules and leverage critical tasks to high performers
Inspect cleaned homes and identify training opportunities
Evaluate the property and home condition, ensuring inventory meets Landing standards
Oversee members' reservations from beginning to end as a key point of contact to ensure 100% member satisfaction
Monitor and resolve member support tickets through all member communication channels
Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
Simultaneously complete multiple daily tasks and build processes for the future
Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
Build weekly market performance reports and present them to Field Operations leaders

About the Role:

We are hiring an Area General Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the Tampa, Florida market. Success in this role looks like ownership, you’ll own the large decisions and the small details that lead to providing an amazing member experience within your market.

About the Team:

Our Field Operations team owns the support of Member and Property needs while working closely with our host, installation, and property success teams, based in our Birmingham, AL headquarters. Working together, our goal is to provide an exceptional experience for our members in the Tampa, Florida market. Area General Managers (AGM’s) report to Area Leaders and are imperative to Landing’s success.

What You’ll Do:

Assume ownership and manage relationships of key accounts within a portfolio of properties
Support a team of full-time cleaners and installers (independent contractors)
Coordinate team schedules and leverage critical tasks to high performers
Inspect cleaned homes and identify training opportunities
Evaluate the property and home condition, ensuring inventory meets Landing standards
Oversee members’ reservations from beginning to end as a key point of contact to ensure 100% member satisfaction
Monitor and resolve member support tickets through all member communication channels
Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases
Simultaneously complete multiple daily tasks and build processes for the future
Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
Build weekly market performance reports and present them to Field Operations leaders

What You Need:

This is an In-Market position: (Location required in the Tampa, Florida area)
1+ years of management experience (preferably in Property Management)
Managing a team is a huge plus
Strategic Doer: You’re an expert at zooming out and seeing the big picture, but don’t overlook the tiny details and love to build from the ground up.
Interpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
An obsession with customer experience and satisfaction
Ability to thrive in high-growth environments and an evolving startup atmosphere
Experience using data and metrics to drive improvement
Strong organizational and leadership qualities, an over-communicator, proactive ownership style
Ability to earn the trust of leadership, work independently, and drive results with minimal supervision
The hands-on mentality to jump in and get things done when it counts

Benefits & Perks:

Landing aims to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

Solid compensation package + stock options
Comprehensive benefits - medical, dental, and vision + pre-tax commuter & FSA
We’ve got you covered with our 401(k) plan
Feel relaxed with super generous paid-time-off
Grow with us - opportunities for upward mobility
Explore & travel comfortably - 7 free nights in a Landing home per year
Live with Landing - employee perks for temporary or indefinite stays

About Us:

Landing is revolutionizing apartment living by providing our members the most streamlined end-to-end platform with access to tens of thousands of furnished and unfurnished apartments in over 375 cities, and counting, that renters can book in just minutes. Our flexible leases allow members to realize more freedom and opportunities in life. Switching between apartments is simple, and does not require a security deposit, broker fee, or additional months’ rent. You can manage every part of the Landing experience in a single, centralized app, which includes paying rent or scheduling regular cleanings with the touch of a finger.

We are an in-person first company where we value and promote real-time collaboration and productivity across the business. Our headquarters, located in Birmingham, Alabama, is supported by our San Francisco, California office as well as Landing employees who live and work all over the country. In addition, Landing manages distribution centers across the U.S. that work to deliver and manage furnishings within our tailored homes. Our host network, comprising roughly 2,000 professionals, complement these areas by working directly with members to ensure their happiness and maintain comfort.

Join our rapidly expanding team to work on product, design, supply chain, operations, marketing, engineering, interior design, sales, legal, people, and finance to create more freedom and opportunities for renters across the U.S.

Our Leadership Principles:

At Landing, we use our Leadership Principles every day - whether we’re discussing new projects, deciding the best solutions for our members, or brainstorming a new product feature. We believe these shared values foster the best results.

Landing is a dynamic, fast moving, customer first organization whose core values are authenticity, ownership, a service-first mindset, and entrepreneurship. To be successful in creating the best experience for both our members and team members, we’re building a culture that thinks big, is hands-on, and solves problems at hyper warp speed. We are doers that do more with less and we’re constantly looking to raise the bar. Come enjoy the journey with us as we shake up the way people think about renting!

Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.