Account Coordinator

Job Title: Account Coordinator

Reports To: Account Supervisor

FLSA Status: Full Time - Salaried, Exempt

Location: Cincinnati, OH

Who is pep?

pep started with 7 employees, a borrowed conference room, and an idea to fill a void in the marketing services space.  Today we’ve grown to over 200 people and we are an industry leader in consumer activation, serving some of the top Fortune 500 companies.  We’ve managed over $5 billion in marketing spend for over 750 brands and pride ourselves on a client retention rate of 98%.

Our company has evolved since we started 21 years ago, but there is one thing that has remained constant.  At pep, we put people first.  Our core values of accountability, excellence, ingenuity, people, and tenacity guide our interactions, decisions, and drive our culture.  We are committed to maintaining an inclusive environment where every member of our team feels seen, cared for, and has the support they need to thrive.  And our tremendous growth provides our people with many new career and development opportunities along with the flexibility to pursue their professional goals.

We’re looking for teammates who are driven, eager to learn, agile, positive, and client focused to join and contribute to our team.  If this sounds like you and you want to be a part of something special, then click below to apply.

At pep We Value Our Team and Offer:

• Generous Time Off
• Robust Health and Wellness Plan
• Family Support
• Mentorship Program
• 401K Match
• Role Autonomy
• Certification Reimbursement and Ongoing Training
• Enrichment Events and Employee Resource Groups
  
  

Summary of Position:  

The Account Coordinator position is a support role responsible for assisting their team in the day to day.  The Account Coordinator will utilize the application of processes, skills, knowledge and collaboration to aid the Account Executive and Account Supervisor in achieving specific project objectives according to the project criteria. Account Coordinators are highly organized and have a desire to lean into their role and grow.

Key Responsibilities and Attributes:

• Grow and develop strong internal & cross functional relationships
• Support team Account Executives and Account Supervisors
• Attend internal and vendor executional meeting calls and provide recaps
• Monitor program timelines and maintain program calendar
• Ensure all program information is up to date in pepconnect
• Enter details in client system and ensure accuracy of data
• Learn how to read and interpret program tracking reports to be able to provide information to team
• Support with audits of system and tracker to ensure data compliance
• Learn existing processes/procedures
• Streamline processes and create documentation
• Assist in the establishment and development of new processes/procedures 
• Assist team on large-scale initiatives
• Be supported in independent decision-making and risk taking

Knowledge/Skills Preferred:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  A successful candidate will have the following skills:

• Internship or applicable business experience required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals as well as operate internal, online systems
• Transparency, honesty, and accountability
• Ability to craft routine reports and correspondence
• Ability to continuously mentor, grow and work harmoniously as part of a larger team

Ability to successfully manage and find solutions for complex and unexpected situations.