Director of Customer Insights @ Regeneron Pharmaceuticals

Business & Strategy (2)
,

Business & Strategy (2)

Regeneron is seeking a Director, Customer Insights, Oncology - Skin to join our team!

In this role, a typical day might include:

The Director, Customer Insights, Oncology - Skin will report into the Senior Director, Oncology (Skin), within the Commercial Strategy and Insights and Analytics (CSI&A) department. This role will join a high-performing team responsible for overseeing all Customer Insights activities for Oncology in Skin, and will partner with and serve as a strategic advisor for the Oncology (Skin) Commercial Business Unit (CBU) stakeholders to inform business decisions. The individual will require a strong understanding of how and when to use specific market research methodologies to drive a high-resolution and up-to-date market understanding, to inform commercial strategy and brand planning.

This role might be for you if you can/have:

Lead

1) Lead market research plans and individual projects that inform business decisions for the Oncology (Skin) portfolio including U.S./Global Strategy and HCP/patient initiatives.

Develop

2) Develop innovative Customer Insights plans that align with strategic imperatives for Oncology (Skin), demonstrating an ability to translate insights gaps into key business questions and inform the optimal research approach.

3) Proactively recommend studies that inform critical brand decision-points and address brand opportunities and challenges.

Partnership and collaboration

4) Develop and maintain a mutually beneficial partnership with stakeholders across Oncology (Skin) CBU and CSI&A; strike a balance between project rigor, timelines and ability to influence decisions.

5) Manage market research suppliers to design, scope, execute and analyze research results and develop business implications.

6) Collaborate with the Oncology CBU), and CSI&A colleagues to influence data capabilities and stay informed on the market landscape and competitive outlook.

7) Work closely with Advanced Analytics partners to effectively measure brand performance via secondary data sources; address related questions from senior leadership.

Execute

8) Demonstrate proficiency and drive continuous improvement in primary research designs and analysis (qualitative and quantitative), and develop customized innovative research solutions to address complex strategic business issues.

9) Manage all primary research in accordance with internal compliance policies and best practices, with agreed upon preferred vendors.

10) Recommend reasonable, evidence driven business-building ideas, while encouraging the use of customer and market insights to inform strategic business decisions.

11) Establish, manage and share outcomes from plans that measure and track performance against critical success factors.

12) Synthesize insights and analyses from a variety of sources (marketing research, competitive intelligence, secondary data) to inform strategic choices and decisions; develop and present findings to business teams and senior management.

13) Consolidate and integrate a variety of data and information into actionable and differentiating insights that identify business opportunities/strategies, keeping in mind portfolio implications.

14) Create compelling presentations that communicate complex insights in a manner that is easily understood and actioned upon.

15) Recommend reasonable, evidence driven business-building ideas, while encouraging the use of customer and market insights to inform strategic business decisions.

To be considered for this opportunity, you must have the following:

BA/BS required
12+ years of pharmaceutical/biotech commercial experience (or 10+ years for MBA/MS), in roles of increasing accountability; prior experience with market-leading brands required and Oncology -specific experience is required
Demonstrated success in using market research to inform and influence important business decisions
Experience in survey design, data analysis (including secondary data), managing suppliers, presenting results, and recommending courses of action supported by research findings
Experience in biologic drugs and in Oncology (required)
Experience in cross-functional communication and consensus building
Strong technical understanding of marketing research methodologies and deep knowledge and experience across multiple complex research tools
Strong understanding of data sources and nomenclatures in the product development environment
Demonstrated knowledge of the legal and regulatory environment, as it relates to commercialization in the pharmaceutical/biotechnology industry
Demonstrated flexibility, leadership, influence and emotional intelligence in working across stakeholders
Extensive experience with managing numerous projects concurrently against stringent deadlines in a fast-paced, timeline-driven atmosphere
Strong analytical skills and strategic thinking ability
Concise and impactful written and verbal communication skills
Demonstrated experience in influencing and driving decision making
Expertise in data visualization and data storytelling of market research findings

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels!

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Salary Range (annually)

$180,400.00 - $300,700.00

Director of Customer Insights

Oncology, Skin

Regeneron Pharmaceuticals

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