Full-Time

FOH Supervisor

Confirmed live in the last 24 hours

Cineplex

Cineplex

1,001-5,000 employees

Operates theatres and entertainment venues

Entertainment

Junior, Mid

Toronto, ON, Canada

Category
Quality Control & Compliance
Warehouse Operations
Operations & Logistics
Required Skills
Customer Service
Requirements
  • 1-3 years of supervisory experience in the food service, retail and / or amusement industry.
  • Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
  • Ability to work under pressure while complying with all relevant legislation.
  • Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
  • Experience in all aspects of customer service and people management.
  • Demonstrated ability to lead and direct a team.
  • Strong working knowledge of restaurant industry principles, methods, practices, and techniques.
  • Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.
  • Able to effectively communicate both verbally and in writing.
Responsibilities
  • Responsible for executing Groups & Events within venue, providing seamless guest service.
  • Understand and effectively follow all Rec Room values, policies and procedures.
  • Protect and enhance the Rec Room brand.
  • Practice and role model Company culture.
  • Responsible for maintaining the seamless operation of all games, coat check and retail operation within the Rec Room.
  • Ensure that guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved.
  • Ensure that all Front of House staff are dressed appropriately at all times.
  • Ensure that all Front of House areas are clean and tidy at all times.
  • Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
  • Greet and handle all guest interactions with a high level of professionalism and hospitality.
  • Be readily available at all times to resolve all guest concerns using the Rec Room L.A.S.T. model.
  • Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
  • Ensure that the facility consistently meets the Rec Room and legislative cleanliness and safety standards; this includes regularly monitoring of all guest facing areas.
  • Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements.
  • Must be able to delegate tasks appropriately to team members.
  • Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).
  • Conduct practical training of new employees, and provide coaching and feedback.
  • Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
  • Maintain payroll and attendance records in accordance with legislative and the Rec Room requirements.
  • Maintain effective communications within and outside of the Rec Room to ensure flawless execution.
  • Ensure that the facility consistently meets the Rec Room standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts.
  • Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience.
  • Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
  • Ensure that any and all variances are handled immediately.
  • Anticipate and react to any changes in business levels while maintaining excellent guest service.
  • Follow all provincial Health, Food Safety and Liquor service legislative requirements.
  • Other duties as assigned.
Desired Qualifications
  • Experience in training will be considered an asset.
  • Familiarity with point of sale systems will be considered an asset.

Cineplex operates a variety of entertainment venues and services across Canada, including movie theaters and leisure facilities. Its main offerings include film exhibition, where it showcases a wide range of movies, and digital commerce through its online platform, CineplexStore.com, where customers can purchase or rent films. Cineplex also provides food services, hosts alternative programming events, and manages cinema media and digital advertising through Cineplex Media and Cineplex Digital Media. Unique to Cineplex are its entertainment complexes like The Rec Room, which combines dining and entertainment, and Playdium, designed for families and teens. The company stands out from competitors by offering a diverse range of entertainment options and being a partner in SCENE, a popular loyalty program in Canada. Cineplex aims to create memorable experiences for its guests while maintaining a strong corporate culture and employing a large workforce.

Company Stage

IPO

Total Funding

$218.9K

Headquarters

Toronto, Canada

Founded

1920

Simplify Jobs

Simplify's Take

What believers are saying

  • Post-pandemic demand for in-person experiences boosts Cineplex's potential audience.
  • Partnerships with streaming services for exclusive releases can increase Cineplex's market share.
  • Expansion of subscription models can drive consistent revenue and customer loyalty.

What critics are saying

  • Competition from streaming services like Netflix impacts Cineplex's traditional audience base.
  • Fluctuating COVID-19 restrictions affect Cineplex's operational consistency and capacity.
  • The rise of PVOD challenges Cineplex's traditional revenue model.

What makes Cineplex unique

  • Cineplex offers premium cinema experiences like IMAX and 4DX, enhancing viewer engagement.
  • The company provides event cinema, including live broadcasts of concerts and sports.
  • Cineplex has a unique loyalty program that encourages repeat business and customer retention.

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Benefits

Hybrid Work Options