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Team Lead – Claims
Workers’ Compensation
Confirmed live in the last 24 hours
United States
Experience Level
Desired Skills
Customer Service
  • Develop & lead a team of adjusters by ensuring the quality, accuracy, and timely resolution of claims that may include high exposure/complex cases. Oversee all claim activity
  • Promote department goals and objectives to the team of Adjusters and Specialists
  • Monitor workflows, claims processes, claim metrics, claim triage and caseloads
  • Build and promote customer service excellence
  • Hire and develop adjusters by identifying opportunities to grow and strengthen new skills
  • 1-4 years of adjusting claims at a senior level
  • Comprehensive knowledge of workers compensation in multiple states along with general insurance policy coverage and the state case Laws
  • Advanced communication (written, verbal and presentation) skills, to deliver complex information effectively and align people with the needs of the project/team
  • Advanced problem solving skills, to be able to manage complex situations with multiple layers, and resolve to solution anticipating needs now and into the future
  • Intermediate awareness of your own tasks, and how it impacts the team and deliverables
  • Advanced leadership skills with experience leading large or technical teams through complex deliverables
  • G-Suite Tools, Collaboration tools, Microsoft Office suite
  • High School diploma or GED required, Bachelor's Degree preferred
  • Claims Technical Oversight
  • Review and approve claim denials, payments, settlements, trials, and reserve requests
  • Perform claim audits to ensure consistency and accuracy in statutory/regulatory compliance, internal procedures and guidelines, and quality expectations
  • Ensure reserves are adequately set for the ultimate probable outcome of the claim
  • Perform regular leader reviews and provide feedback and recommendations for individual claims files
Pie Insurance

201-500 employees

Small business insurance platform
  • Competitive cash compensation
  • Equity
  • Comprehensive health plans
  • Generous PTO, including paid sick leave
  • Future focused 401k match
  • Generous parental & caregiver leave
Company Core Values
  • Integrity
  • Ownership
  • Simplicity
  • Service