Experience Strategist

Overview

DecisionPoint seeks an Experience Strategist (Senior) to lead experience strategy in support of Military Community and Family Policy (MC&FP) initiatives under the MODES III contract. This role supports Task 2 Outreach and Engagement services by converting MC&FP objectives into cohesive experience principles, user journeys, and service models that span channels, platforms, and programs. 

The Experience Strategist partners closely with Outreach and Engagement leadership, Product Owners, and cross functional teams to align experiences across MC&FP offerings. This position plays a critical role in ensuring experiences are mission aligned, consistent, and measurable. 

This position is fully remote. 

Duties & Responsibilities

The Experience Strategist (Senior) will: 

• Translate MC&FP objectives into experience principles, user journeys, and service models. 

• Align experiences across channels, platforms, programs, and campaigns. 

• Partner closely with Outreach and Engagement leadership and Product Owners. 

• Lead experience strategy for Special Projects and enterprise initiatives. 

• Define experience success criteria and measurement approaches. 

• Ensure experience strategies are operationalized across teams and platforms. 

• Facilitate workshops and working sessions to align stakeholders around experience goals. 

• Collaborate with UX, content, analytics, and platform teams to drive cohesive execution. 

• Provide guidance on prioritization and sequencing of experience improvements. 

• Support development of experience strategy documentation, roadmaps, and artifacts. 

• Identify gaps, risks, and opportunities across end to end experiences. 

• Support continuous improvement of experience strategy methodologies. 

Qualifications

Clearance Requirement 

Candidate must possess a Tier 2 Moderate Risk Public Trust from any federal agency. 

Education (Required) 

Bachelor’s degree in Communications, Marketing, Design, or a related field. 

Experience (Required) 

• Minimum of 10 years of experience leading experience strategy, service design, or customer experience initiatives. 

• Demonstrated experience developing experience principles, journeys, and service models. 

• Experience aligning experiences across multiple channels and platforms. 

• Experience supporting federal or public-sector programs preferred. 

Technical Knowledge 

Required: 

• Expertise in experience strategy and service design methodologies. 

• Ability to define experience metrics and success criteria. 

• Strong facilitation and stakeholder alignment skills. 

• Ability to translate strategy into actionable execution guidance. 

Preferred: 

• Experience supporting digital platforms and enterprise services. 

• Familiarity with Agile or SAFe delivery environments. 

• Experience partnering with Product Owners and delivery teams. 

Certifications 

Required: 

• None 

Preferred: 

• Agile or SAFe certification 

Skills 

• Strong strategic and systems thinking skills. 

• Excellent written and verbal communication abilities. 

• Ability to lead cross functional collaboration. 

• Strong facilitation and workshop leadership skills. 

• Ability to manage complex, multi channel experience ecosystems. 

• Strong organizational and prioritization skills. 

Our Equal Employment Opportunity Policy

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.