Health Operations Analyst – Trainer

Location: Knoxville, TN (location is non-negotiable)

The Health Operations Analyst - Trainer will be responsible for supporting in performing research, enter data, and process/adjust health care appeals/claims in a variety of systems and tracking tools for a US health care client, and will apply knowledge of processes and related systems to identify, assess and resolve complex issues. Viewed as a Subject Matter Expert (SME) and can troubleshoot and advise processing guidelines as needed following client processes. The Trainer/SME will encounter both standard and non-standard issues and will seek advice/escalate issues when faced with tasks outside the normal Standard Operating Procedure’s (SOP’s) dictated by the client.

Key Responsibilities

Develop training solutions based on detailed design specifications and according to client requirements
Support the planning, scheduling, and overall management of training solution delivery in partnership with key stakeholders
Ensure optimal learner and faculty experience and capture feedback on engagement and learning outcomes in support of continuous improvement of training solutions and design approaches
Ability to efficiently and accurately handle insurance claims
Understanding relevant policies and procedures, verifying information, assessing claims for validity, and ensuring compliance with regulations

Job Requirements

Hybrid: The work location for this role will include a mix of working remotely and onsite in an Accenture Office or center
Must meet Accenture’s Primary Residential Location (PRL) Policy for the Knoxville, TN, office location

Basic Qualifications

Minimum 2 years of Quality Auditing and/or Subject Matter Expert in a Claims Processing environment

Preferred Qualifications

Experience in the Healthcare Industry
Business Process Outsourcing/Operations (BPO) experience
Certified Quality Auditor (CQA) certification

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Salary Range

California $21.97 to $49.57

Colorado $21.97 to $42.84

District of Columbia $23.37 to $45.63

Illinois $20.34 to $42.84

Minnesota $21.97 to $42.84

Maryland $20.34 to $39.66

New York $20.34 to $49.57

Washington $23.37 to $45.63

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us atwww.accenture.com

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression,religion,or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Health Operations Analyst

Trainer

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