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Full-Time

Technical Specialist

Posted on 6/27/2024

Strata Decision Technology

Strata Decision Technology

501-1,000 employees

Financial planning and analytics software provider

Enterprise Software
Financial Services
Healthcare

Entry, Junior

Chicago, IL, USA + 1 more

More locations: St. Louis, MO, USA

Hybrid environment with flexibility to work from home; preferred locations are Chicago, IL and St. Louis, MO.

Category
IT Support
IT & Security
Required Skills
Communications
SQL
Development Operations (DevOps)
Requirements
  • Professional and/or academic experience in SQL and relational database concepts
  • Excellent communication skills including customer facing experience
  • Experience in technical issue resolution and escalation procedures
  • Ability to learn quickly and adapt to new challenges and change
  • Proven experience in managing multiple projects with multiple priorities
Responsibilities
  • Deliver a best-in-class customer experience by providing technical assistance and support following go-live of StrataJazz® implementation and optimization projects
  • Partner with customers to solve specific issues in an expedient and professional fashion
  • Own customer communication from initial point of contact through issue resolution
  • Independently troubleshoot issues using technologies including SQL and Analysis Server
  • Recommend mitigation approaches and confirm a satisfactory outcome is reached
  • Assess risks and escalate issues to Leadership when related to customer satisfaction
  • Work closely with the DevOps team to solve escalated issues
  • Discuss the current configuration of our product with customers and help advise on recommended updates to their procedures and our software
  • Collaborate closely with team members while fostering a respectful and secure team environment
Strata Decision Technology

Strata Decision Technology

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Strata Decision Technology provides financial planning, analytics, and performance management software primarily for the healthcare sector. Their main product, StrataJazz, is a platform that assists organizations with budgeting, forecasting, and cost accounting. It helps clients make informed financial decisions, improve operational efficiency, and reduce costs, particularly in the challenging financial landscape of healthcare. Strata stands out from competitors by focusing specifically on the unique financial needs of hospitals and healthcare systems, leveraging insights from a large user community to enhance their offerings. The company's goal is to support organizations in achieving better financial outcomes, ultimately impacting patient care and sustainability.

Company Stage

M&A

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

1996

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Simplify's Take

What believers are saying

  • Strata's recent merger with Syntellis Performance Solutions is poised to unlock new levels of insights and value for clients, enhancing innovation and service delivery.
  • The company's strong reputation for customer satisfaction, evidenced by ten consecutive 'Best in KLAS' awards, indicates a high level of client trust and loyalty.
  • Strata's Real-Time Workforce Management solution addresses critical financial and operational goals, particularly in nursing, showcasing the company's commitment to addressing pressing industry needs.

What critics are saying

  • Rising costs in labor, drugs, and supplies could undermine the financial improvements seen in the healthcare sector, impacting Strata's client base.
  • The integration of Syntellis Performance Solutions may pose challenges in aligning technologies and corporate cultures, potentially disrupting service delivery.

What makes Strata Decision Technology unique

  • Strata Decision Technology's focus on the healthcare sector allows it to address unique financial challenges specific to hospitals and healthcare systems, unlike more generalized financial software providers.
  • The company's flagship product, StrataJazz, offers comprehensive financial planning and analytics tailored to healthcare, setting it apart from competitors with less specialized solutions.
  • Strata's SaaS model ensures continuous updates and improvements, providing clients with the latest tools and insights for financial decision-making.

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