Full-Time

Technical Specialist

Posted on 5/28/2024

Strata Decision Technology

Strata Decision Technology

501-1,000 employees

Cloud-based financial planning for healthcare

Mid, Senior

Chicago, IL, USA

Required Skills
SQL
Requirements
  • Professional and/or academic experience in SQL and relational database concepts
  • Excellent communication skills including customer facing experience
  • Experience in technical issue resolution and escalation procedures
  • Ability to learn quickly and adapt to new challenges and change
  • Proven experience in managing multiple projects with multiple priorities
Responsibilities
  • Deliver a best-in-class customer experience by providing technical assistance and support following go-live of StrataJazz® implementation and optimization projects
  • Partner with customers to solve specific issues in an expedient and professional fashion
  • Own customer communication from initial point of contact through issue resolution
  • Independently troubleshoot issues using technologies including SQL and Analysis Server
  • Recommend mitigation approaches and confirm a satisfactory outcome is reached
  • Assess risks and escalate issues to Leadership when related to customer satisfaction
  • Work closely with the DevOps team to solve escalated issues
  • Discuss the current configuration of our product with customers and help advise on recommended updates to their procedures and our software
  • Collaborate closely with team members while fostering a respectful and secure team environment
Strata Decision Technology

Strata Decision Technology

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Strata Decision Technology offers cloud-based SaaS solutions for financial planning and analytics, with a focus on healthcare. Their technologies include integration with leading EHR and ERP solutions, empowering over 400 health systems and 2,000 hospitals.

Company Stage

M&A

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

1996

Growth & Insights
Headcount

6 month growth

12%

1 year growth

12%

2 year growth

22%
INACTIVE