Program Manager

The Program Manager for the Women's Program will have responsibility for clinical management and generation of revenue for the Women's Residential Program, the Intake Process, and the Mending Rainbow Programs. This will include direct and indirect supervision of all staff assigned to these programs, as well as developing and maintaining appropriate business stakeholders and community partners. The Program Manager will also carry out the Elam Quality Management Plan as it applies to these programs.

Daily Operations

• Manage contractual obligations, facilitate the achievement of revenue, and account for expenses in regards to the Elam Center Audit Continuum of Care Programs for Women and the Mending Rainbow programs.
• Supervise, coordinate and facilitate training of program staff. Facilitate and document staff meetings for the Elam Center Women's Continuum of Care Treatment program's staff. Advocating quality work conditions for each. Lead efforts to find staff when positions are vacant.
• Lead external marketing efforts in acquiring customers and developing and maintaining relationship with referral sources. Assist in the collection and reporting for statistical data to funding and other agencies relative to the Elam Center of Continuum of Care programs for women as required by the State of Tennessee and SAMHSA.
• Attend all appropriate client care conference and staffing meetings. Provide on call for clinical services on a rotating basis, provide back up supports for outpatient and men's programming as needed in the case of illness, vacations or other absences.
• Acquire and maintain a functional knowledge of internal and funding agency standards of service delivery and documentation. Participate in all required trainings. 
• Serve as the Child Coordinator within the Mending Rainbow programs and ensure all of the above duties are performed throughout the stay of the women engaged in the two year program.
• Performs other related duties as assigned.

Required Skills

• A comprehensive knowledge of substance abuse treatment
• Ability to interact effectively with staff, clients, agencies, etc.
• Demonstrated effective supervisory skills
• Must be on call for emergencies 24 hours a day, 7 days a week
• Must have a valid Tennessee Driver's License and vehicle to facilitate local travel between the Elam Center and business related agencies.
• Ability to express ideas, clearly and concisely, both orally and in writing.
• Ability to develop and maintain standard reporting requirements.
• Ability to develop and administer required procedures for assigned operations 

Required Education and Experience

• Graduate from an accredited college or university, with a graduate degree in psychology, social work, counseling or equivalent experience.
• Licensed in professional field of study including a minimum of 3 years serving in a substantial administrative position with line responsibility is required.