Full-Time

Technical Support Engineer 3

Web Security

Deadline 9/28/26
Forcepoint

Forcepoint

1,001-5,000 employees

Risk-adaptive cybersecurity protecting data and identities

No salary listed

Bengaluru, Karnataka, India

In Person

Bachelor's

Category
IT & Security (1)
Required Skills
TCP/IP
Claude
Wireshark
LDAP
Microsoft Windows
Computer Networking
Linux/Unix

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Requirements
  • A Bachelor's degree or higher in Information Systems, Computer Science, or equivalent experience.
  • Five or more years of experience supporting business-to-business customers.
  • Hands-on knowledge of networking fundamentals, including Layer 2 and Layer 3, TCP/IP, the three-way handshake, and DNS.
  • Hands-on knowledge of the HTTP protocol, including structure, status codes, and authentication.
  • Knowledge of application support basics and common troubleshooting methodologies for Windows and Linux programs.
  • Knowledge of SSL/TLS protocols, including structure, certificates, and the initial handshake.
  • Knowledge of routing, including WCCP, policy-based routing, and load balancer fundamentals.
  • Knowledge of PAC file setup, downloads, and basic PAC file commands.
  • Experience with packet analysis using tcpdump and Wireshark.
  • Experience diagnosing network latency and intermittent issues.
  • Experience reading and analyzing log files.
  • Knowledge of Active Directory domains, structure, permissions, and group policies.
  • Knowledge of MSSQL management interfaces, log access, database browsing, simple queries, permissions, and jobs.
  • Knowledge of information security concepts.
  • Experience with endpoint application stack diagnostics and analysis for Windows, Mac, and Linux endpoints.
  • Experience capturing and analyzing Windows and Linux memory dumps.
  • Experience supporting Red Hat Linux fundamentals, including command-line navigation, file systems, permissions, and networking, or Windows permissions, services, file systems, and Event Viewer.
  • Experience using AI tools such as ChatGPT, Claude, or Gemini to analyze logs, policies, and errors, summarize support tickets, research solutions, draft technical responses, and create and maintain knowledge base articles.
  • Applicants must have the right to work in the location to which they applied.
Responsibilities
  • Respond to customer cases in line with Service Level Agreements.
  • Proactively identify and resolve potential problems to prevent recurrence and improve the overall customer experience.
  • Ensure Forcepoint products perform at an optimal level by addressing underlying or additional problems uncovered during customer engagements.
  • Ensure full understanding of each issue, including its impact on the customer.
  • Gather logs and configuration details and attempt to reproduce reported issues.
  • Research issues in the Knowledge Base, documentation, and with team members as needed.
  • Recommend solutions to customers and follow through to resolution, or escalate cases in a timely manner when no resolution can be found.
  • Prioritize workload based on severity and customer impact and demonstrate urgency when handling cases.
  • Own customer escalations and drive them internally to speedy resolution while keeping customers informed of progress.
  • Document all interactions and case details in the customer tracking database, including detailed issue descriptions and recommended resolutions.
  • Adhere to company policies and procedures regarding customer handling, case management, and service entitlement verification.
  • Participate in knowledge sharing through technical discussions and Knowledge Base documentation.
  • Create and deliver formal mentoring programs for Technical Support Engineers.
  • Provide technical reviews of user documentation, product requirements documents, and functional specifications.
  • Act as a subject matter expert for specific product components and integrations.
  • Provide in-depth training in areas of expertise, general product knowledge, and integration.
  • Use AI tools such as ChatGPT, Claude, and Gemini to analyze logs, policies, and errors; summarize support tickets; research solutions; draft technical responses; and create and maintain knowledge base articles.
  • Perform other assigned duties and projects.

Forcepoint is a cybersecurity company focused on protecting data and identities by understanding user and data behavior. Its Forcepoint Human Point platform provides Risk-Adaptive Protection, which continuously adjusts security responses based on risk to ensure trusted use of critical data and systems. The product works by monitoring user activity and data flows, evaluating risk in real time, and enforcing policies to allow legitimate use while blocking risky actions. What sets Forcepoint apart is its emphasis on human-centric behavior analytics and adaptive enforcement, rather than static controls, aiming to tailor protections to the context and risk of each situation. The company’s goal is to help thousands of enterprise and government customers securely use data and systems across more than 150 countries.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$90M

Headquarters

Austin, Texas

Founded

1994

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Simplify Jobs

Simplify's Take

What believers are saying

  • July 22, 2026 AI Data Security launch expanded Forcepoint's current addressable AI security market.
  • March 24, 2026 F5 partnership pairs Forcepoint DSPM with runtime guardrails, strengthening enterprise credibility.
  • March 4, 2026 partner-program redesign improved deal registration margins and channel economics.

What critics are saying

  • Forcepoint chief data strategy officer said 30% of classified data is mislabeled, undermining AI controls.
  • Forcepoint's workforce fell to 2,648 by March 2026, signaling restructuring pressure under Francisco Partners.
  • Microsoft Purview, Palo Alto Networks, and F5 compress margins as AI security standardizes.

What makes Forcepoint unique

  • Forcepoint binds policy to data, not traffic, across cloud, endpoint, email, and AI.
  • Its AI Agent Gateway enforces least-privilege access for autonomous agents in Salesforce, Microsoft 365, Jira.
  • ARIA converts natural-language prompts into enforcement policies, shrinking expert dependence.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Wellness Program

Mental Health Support

Gym Membership

Phone/Internet Stipend

Home Office Stipend

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Relocation Assistance

Employee Referral Bonus

Discounts

Meal Benefits

Commuter Benefits

Legal Services

Employee Discounts

Company Social Events

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-5%
Digital Terminal
Aug 20th, 2026
Forcepoint appoints Mayank Bhatia as Channel Manager for North & East India, Bangladesh and Nepal.

Forcepoint appoints Mayank Bhatia as Channel Manager for North & East India, Bangladesh and Nepal. In his new role, Bhatia will lead efforts to deepen partner engagement, expand the company's channel ecosystem and accelerate partner-led business growth across the region. Published on: 20 Aug 2026, 4:15 am Forcepoint has strengthened its regional channel leadership with the appointment of Mayank Bhatia as Channel Manager for North & East India, Bangladesh and Nepal. In his new role, Bhatia will lead efforts to deepen partner engagement, expand the company's channel ecosystem and accelerate partner-led business growth across the region. Bhatia brings extensive experience in channel sales, partner management and alliance development, with a career spanning several prominent organizations across the IT and cybersecurity industry. His appointment is expected to further strengthen Forcepoint's relationships with partners while creating new opportunities across key markets. Bringing Strong Channel Expertise to Forcepoint Prior to joining Forcepoint, Bhatia served as Channel Account Manager at Accops, where he was responsible for driving partner-led growth across North and East India, as well as the government sector. During his tenure, he worked closely with channel partners to expand market reach, develop business opportunities and strengthen partner relationships. His experience extends across several established technology organizations. Before Accops, Bhatia held key roles at Dell EMC, Team Computers and Motherson Technology Services, building expertise across channel management, enterprise technology and partner-driven business development. This diverse professional background gives him a strong understanding of the channel ecosystem and the evolving requirements of technology partners and customers. Expanding Forcepoint's Regional Partner Ecosystem At Forcepoint, Bhatia will focus on strengthening the company's channel presence across North and East India, Bangladesh and Nepal. His responsibilities will include enhancing partner engagement, developing strategic channel relationships and supporting opportunities for sustainable partner-led growth. The appointment comes as cybersecurity continues to become a strategic priority for organizations across industries. A strong partner ecosystem remains critical for cybersecurity providers looking to expand their reach, deliver solutions to a wider customer base and build deeper relationships in regional markets. With his extensive channel experience, Bhatia is expected to play an important role in helping Forcepoint strengthen its regional partner network and identify new avenues for business expansion. Experience Across Leading Technology Organizations Bhatia's professional journey includes experience with some of the technology industry's established names. His roles at Dell EMC, Team Computers, Motherson Technology Services and Accops have provided him with exposure to channel sales, alliances, partner development and enterprise technology markets. His most recent role at Accops further strengthened his expertise in managing channel relationships and driving business through partners across strategic territories. Academic Background Bhatia holds a Bachelor's degree in Commerce from Chhatrapati Shahu Ji Maharaj University and an MBA in Marketing from the Institute of Management Technology (IMT), Ghaziabad. With a combination of extensive channel experience, strong industry exposure and expertise in partner-led business development, Bhatia's appointment adds further strength to Forcepoint's regional channel strategy as the company looks to deepen its presence across India and neighbouring markets. [Stay informed with our latest updates by joining the] [WhatsApp Channel now!]

Accent Info Media
Jul 24th, 2026
Forcepoint launches AI Data Security platform to govern and protect data across AI ecosystems.

Forcepoint launches AI Data Security platform to govern and protect data across AI ecosystems. New platform unifies visibility, governance, and protection for autonomous agents, sanctioned AI applications, and shadow AI environments Forcepoint has unveiled its new AI Data Security platform, designed to help organizations secure sensitive information across the rapidly expanding ecosystem of AI applications, autonomous agents, and generative AI tools. The company claims the platform is the first to combine AI oversight with data protection that follows sensitive information across every AI interaction, regardless of where it occurs. The launch comes as enterprises increasingly embed AI into daily operations, creating new challenges around the protection of sensitive corporate and customer data. According to Forcepoint, employees and AI agents are now routinely interacting with models, copilots, and applications that process critical business information, making data security and AI governance inseparable concerns. "The data you most want to protect is the data that makes AI worth using. Forcepoint's protection travels with your data into AI and proves it can be trusted there." Ryan Windham, CEO, Forcepoint The new platform aims to address this challenge by providing a unified framework for discovering, classifying, governing, and protecting sensitive data across cloud, web, email, endpoint, network, and AI environments. Rather than simply identifying risks, Forcepoint's approach enforces security policies directly on the data itself, ensuring protections remain in place as information moves through AI systems. Key capabilities include real-time monitoring of AI prompts and responses, data loss prevention for AI workflows, AI agent governance, confidential file protection, and controls designed to manage shadow AI usage. The platform also introduces an AI Agent Gateway, enabling organizations to enforce least-privilege access for autonomous agents interacting with enterprise applications such as Microsoft 365, Salesforce, and Jira. Forcepoint is also expanding visibility into AI-related risks through new AI Detection and Response (AIDR) capabilities, providing centralized oversight of approved and unsanctioned AI tools from a single management console. "Knowing where your data goes is table stakes now. Proving it stays protected is the job across the enterprise, inside and outside of security." Roland Cloutier, Strategic Security Advisor, Forcepoint The company says thousands of organizations across sectors including financial services, healthcare, government, and manufacturing already use Forcepoint technologies to secure AI initiatives. Existing customers can add the new AI Data Security capabilities to their current deployments. With AI agents and non-human identities growing rapidly across enterprise environments, Forcepoint believes the future of cybersecurity will depend on securing data wherever it travels, enabling organizations to embrace AI innovation while maintaining governance, compliance, and trust.

CXNet
Jun 25th, 2026
Neeraj Ahuja joins Forcepoint as Senior Regional Manager - Marketing.

Neeraj Ahuja joins Forcepoint as Senior Regional Manager - Marketing. Forcepoint has announced the appointment of Neeraj Ahuja as Senior Regional Manager - Marketing, reinforcing the company's marketing leadership as it continues to strengthen its presence across the cybersecurity landscape. A seasoned marketing professional with nearly 20 years of experience, Ahuja brings deep expertise in demand generation, digital marketing, revenue marketing, channel marketing, brand building, and go-to-market strategy. Throughout his career, he has successfully led marketing initiatives for leading enterprise technology and cybersecurity organizations, driving business growth and customer engagement across diverse markets. In his new role at Forcepoint, Ahuja will be responsible for spearheading regional marketing strategies, accelerating demand generation programs, strengthening brand visibility, and supporting business growth initiatives across key markets. His extensive experience in enterprise technology marketing is expected to play a significant role in advancing Forcepoint's customer outreach and market expansion efforts. Before joining Forcepoint, Ahuja held leadership positions in the cybersecurity and observability sectors, where he managed integrated marketing campaigns, partner marketing programs, digital transformation initiatives, and revenue-focused marketing strategies. His ability to align marketing objectives with business outcomes has earned him recognition as a results-driven marketing leader within the technology industry. Ahuja's appointment comes at a time when organizations worldwide are increasing investments in cybersecurity, data protection, and digital resilience. His expertise in building high-impact marketing programs is expected to support Forcepoint's continued growth and strengthen its engagement with customers and partners across the region. With a strong track record of driving demand generation and brand growth, Neeraj Ahuja is well-positioned to contribute to Forcepoint's next phase of expansion and innovation in the cybersecurity market.

Accops
Jun 19th, 2026
Accops + Forcepoint: securing the enterprise work session.

Accops + Forcepoint: securing the enterprise work session. Enterprise security can no longer be assessed only at the point of login. Once users enter the workspace, they move across private applications, virtual desktops, SaaS platforms, web resources and sensitive business data. In many organisations, these interactions are governed by separate tools, agents and policy models. That separation creates the real risk. Access may be controlled, but web activity, SaaS usage and data movement may still be enforced through disconnected layers. For IT and security leaders, the result is inconsistent visibility, duplicated endpoint administration, fragmented policy enforcement and higher effort. The Accops and Forcepoint integration addresses this gap by bringing secure workspace access and data-first web security into a connected operating model. Accops governs identity, private application access and virtual workspace delivery. Forcepoint extends protection across internet access, SaaS activity and sensitive data movement. Together, the platforms help organisations protect the complete work session. Why this matters. Most enterprises have invested in access security, web security, SaaS governance and data protection. The issue is not the absence of controls. It is the distance between them. In a typical work session, a user may authenticate through one system, access a private application through a ZTNA layer, browse through a proxy, use SaaS applications governed by separate policies and move sensitive data through monitored workflows. When these controls do not operate in context with each other, policy consistency becomes difficult to sustain. This is especially relevant when users connect from offices, branches, home networks, customer sites and unmanaged locations. Security can no longer depend on where the user is sitting or which network they are on. It needs to follow the user, device, application and data throughout the session. For CIOs, CISOs and infrastructure leaders, the question is whether the organisation can apply consistent control across private access, internet usage, SaaS interaction and sensitive data movement without adding complexity or user friction. Understanding the integration. The Accops and Forcepoint integration brings together two complementary layers of enterprise security. Accops provides the secure workspace and private access foundation, covering identity-led access, HySecure ZTNA, virtual applications and desktops, secure enterprise browsing and centralised workspace policy control. This allows organisations to govern how users authenticate, enter the workspace and access private enterprise resources without opening broad network-level access. Forcepoint extends that control into the web, SaaS and data layer. Secure Web Gateway capabilities help govern internet access, CASB provides visibility and control over SaaS usage, DLP helps identify and prevent sensitive data leakage, and DSPM helps organisations understand where sensitive data resides and where exposure risks may exist. The integration is not about placing two security stacks next to each other. It makes workspace access, private application access, internet security, SaaS governance and data protection work as part of the same enterprise session. How the integration works. The integration applies controls based on user, device, destination and traffic type, while keeping the experience unified. The user logs into the Accops Workspace Client, where HySecure evaluates identity, device posture and applicable access policies. Based on the configured policy, the Forcepoint agent can be downloaded, installed and activated. Once the session begins, traffic follows the control path: * Private application traffic is routed through Accops HySecure ZTNA for application-specific access. * Virtual applications and desktops are delivered through the Accops secure digital workspace. * Internet and SaaS traffic is routed through Forcepoint Secure Web Gateway controls. * Sensitive data activity is governed through Forcepoint DLP and DSPM controls. This allows secure private access and web, SaaS and data protection to operate simultaneously within the same workspace, without separate user journeys or manual endpoint workflows. Core capabilities. * Contextual access control HySecure verifies identity, device health and access context before granting application access, so decisions are policy-led rather than location-led. * Zero Trust private access Private applications are accessed through Accops ZTNA without broadly exposing the corporate network. * Virtual workspace security Accops enables secure access to virtual applications and desktops across distributed users and devices. * Secure internet access Forcepoint Secure Web Gateway helps monitor web traffic, filter malicious destinations and apply acceptable usage policies. * SaaS governance Forcepoint CASB gives organisations visibility and control over SaaS usage, risky sharing and policy enforcement. * Data leakage prevention Forcepoint DLP helps discover, classify and control sensitive data movement across endpoints, networks, web and SaaS environments. * Data security posture visibility Forcepoint DSPM helps identify where sensitive data resides, who can access it and where exposure risks may require remediation. * Automated agent orchestration The Forcepoint agent can be deployed based on HySecure policy, reducing manual endpoint configuration. What this changes for enterprises. The integration shifts the control model from secure access alone to session-wide protection. Security teams can apply controls not only at login, but across private applications, virtual desktops, internet access, SaaS usage and sensitive data movement. For IT teams, the value is operational simplification. Forcepoint agent deployment can be driven by HySecure policy, reducing manual endpoint configuration and avoiding fragmented access and web security workflows. For compliance and risk teams, the architecture supports broader visibility across user activity and data interaction, which is relevant for regulated organisations that need stronger governance across access, web, SaaS and data channels. For business and infrastructure leaders, the value is consolidation without weakening control. Accops brings the identity, secure workspace and private access layer. Forcepoint brings the web, SaaS and data security layer. Together, they help reduce fragmentation while protecting the complete enterprise work session. The session becomes the control point. A user may access a private application, launch a virtual desktop, browse the internet, use SaaS platforms and interact with sensitive data within the same session. The integration governs these activities through a connected security model instead of treating them as separate problems. Jun 19, 2026 Akshay Dighe Senior Lead, Solution Consulting & Presales Akshay Dighe is the Senior Lead for Solution Consulting and Presales at Accops, a leading provider of secure remote access and digital workspace solutions. With hands-on expertise in VDI, ZTNA, and enterprise remote access technologies, he has progressed through key roles within Accops, building a strong command over networking and enterprise mobility. Akshay regularly engages decision makers through webinars and advisory sessions, translating complex ZTNA and virtualisation concepts into clear, actionable business value. Ready to get started?

Magma Event Bangkok
May 26th, 2026
Forcepoint REVOLUTION Regional SKO 2026 - Full Event Production by Magma Event Bangkok.

Forcepoint REVOLUTION Regional SKO 2026 - Full Event Production by Magma Event Bangkok. Event Production · Bangkok, Thailand Forcepoint REVOLUTION Regional SKO 2026, APAC. Full Event Production by Magma Event Bangkok Bangkok, Thailand · 2026 Corporate Conference When Forcepoint chose Bangkok as the stage for their Regional Sales Kickoff 2026 - uniting cybersecurity leaders from across the Asia-Pacific region - they entrusted Magma Event Bangkok with the complete event production. From the very first concept sketch to the final moment on stage, every element was conceived, designed, and executed by its team. Event overview. Event Forcepoint REVOLUTION Regional SKO 2026 Region Asia-Pacific (APAC) Location Bangkok, Thailand Type Corporate Conference · Sales Kickoff Production by Magma Event Bangkok Scope Full End-to-End Event Production The brief. A Regional conference worthy of a world-class brand. Forcepoint REVOLUTION was not simply a corporate meeting - it was a high-energy, high-stakes gathering of sales teams, leadership, and partners from across the Asia-Pacific region. The brief called for a bold, immersive environment that would energise attendees from the moment they arrived, and carry that energy through every keynote, session, and break. Magma Event Bangkok was engaged as the single production partner responsible for everything - concept, design, logistics, AV, staging, lighting, and flawless on-site execution. No handoffs. No fragmented vendors. One team, complete ownership. "Every corporate event should be an experience - bold, precise, and unforgettable. That is the standard we hold ourselves to on every project." What Magmaeventbangkok delivered. Full Scope - From concept to final curtain. Its production team began with the spatial concept, building a visual language around Forcepoint's REVOLUTION theme - dramatic contrasts, kinetic energy, technological precision. That language was then translated into every physical element of the event space. Stage Design & Build Custom multi-level stage with integrated LED lighting strips, designed to frame speakers with authority and visual impact. LED Backdrop Large-format LED screen backdrop with dynamic content display, creating a seamless visual environment behind every presenter. 3D Illuminated Props Custom-built oversized 3D "Forcepoint" letter props with internal LED illumination - a bold centrepiece visible from every angle of the room. Atmospheric Lighting Design Full venue lighting concept including wash lighting, beam effects, and colour design to create a dramatic dark-luxury atmosphere. AV Production End-to-end audio and visual production including sound system, microphone management, video playback, and live presentation support. Registration Area & Branding Branded registration desk design, directional signage, and welcome experience - ensuring a strong first impression from arrival. The result. An atmosphere that commands attention. The final result was a conference environment that felt as powerful as the brand it represented. The dark, dramatic stage - framed by glowing 3D letters and a sweeping LED backdrop - created an immediate sense of occasion. Speakers stepped onto a stage that commanded authority. Attendees were immersed in an experience designed to inspire and energise. From the branded registration desk that welcomed guests on arrival, to the precision of every lighting cue during the keynotes, every touchpoint was intentional. The Forcepoint REVOLUTION Regional SKO 2026 is a project its team is proud to count among its finest corporate event productions in Bangkok. This project reflects what Magma Event Bangkok does best - taking a brief, a brand, and a space, and transforming them into something genuinely extraordinary. Planning an event in Bangkok? Corporate conferences · Regional SKOs · Product launches · Gala dinners · Team building · Thailand-wide Corporate Event Bangkok Event Production Thailand Stage Design Bangkok Conference Production LED Stage Bangkok Event Agency Bangkok Forcepoint SKO 2026 APAC Events Magma Event Bangkok 0/5 (0 Reviews) No votes yet.