Field Warranty Manager @ General Motors

Job Description

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency, you must live within 50 miles of your selected territory or be willing to relocate to be considered. *

Relocation: This job may be eligible for relocation benefits.

The Role:

CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.

The selected candidate will assume territorial responsibility in San Antonio, TX, Sacramento, CA, or Bakersfield, CA, acting as the face of General Motors warranty within your territory. You will be responsible for building relationships with our dealership partners in your territory through on site visits to support Field Warranty Management activities.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

What You’ll Do:

Serve as a trusted advisor to dealership leadership
Support, coach, and counsel all field team members in warranty related activities, including communicating helpful information and opportunities
Responsible for warranty issue escalation up to $20,000
Subject matter expert of GM’s Service Policies and Procedures and Global Warranty Management System (GWM)
Manage and respond to warranty questions submitted in the regional warranty mailbox and MS Teams
Provide Warranty training on functional execution at dealerships. Assist in warranty regional training sessions
Support District Manager Parts and Service (DMPS) and dealer groups by presenting on warranty topics at Service Club Meetings
Coach dealerships on feedback provided by the Warranty Parts Center
Support Brand Quality Managers in issue resolution
Manage Electronic Key Code (EKC) ID creation requests and non-compliance
Collaborate with the Warranty Support Center (WSC) to ensure effective warranty administration
Collaborate with the Warranty Support Center (WSC) and Dealer Business Center (DBC) to ensure effective warranty administration
Counsel dealerships on 100% completion of Field Actions prior to vehicle delivery and support in Service Training Standards
Assist in Field Action/Recall related questions
Be a change agent,developing plans basedon field findings to present options to senior leadership
Complete special projects (as required)
~80%Travel will be required

Additional Job Description

Your Skills and Abilities (Required Qualifications):

Bachelor’s degree or equivalent experience
Intermediate level of vehicle technical knowledge including warranty administration, service operations and customer assistance
Basic knowledge and understanding of dealership service systems and processes
Ability to cross-collaborate with customers and partners
Ability to analyze data and improve processes
Strong problem-solving skills with and strategic agility
Proficient in data analysis using Microsoft Tools (Excel, Word, PowerPoint, etc.)
Valid Driver’s License

What Gives You a Competitive Edge (Preferred):

Degree in an automotive/technical field or strong automotive technical knowledge
Aftersales field experience
Service Policies and Procedures Manual knowledge
Experience working with Global Warranty Management (GWM)
Advanced computer data and analytics skills

This position requires the ability to legally operate a motor vehicle on a regular basis. A company vehicle will be provided for this role with the successful completion of a Motor Vehicle Report review.

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

The salary range for this role is ($98,900 – 158,000). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GMis an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Field Warranty Manager

General Motors

Compensation Overview

Job Description

Additional Job Description

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

The salary range for this role is ($98,900 – 158,000). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

About GM

Why Join Us

Benefits Overview

Diversity Information

Equal Employment Opportunity Statements

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