Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

We are seeking a highly skilled and experienced Senior AV Engineer to join our team. The ideal candidate will serve as the primary point of contact for AV Engineering in various office deployment projects, including moves, adds, changes, and decommissioning. This role requires a strong technical background in configuring and provisioning video conferencing (VC) endpoints and AV devices to ensure fully functional VC systems. The candidate will also be responsible for defining, developing, and implementing global deployment standards, troubleshooting AV issues, and collaborating with cross-functional teams to enhance AV services and user experience.

You Will

• Serve as the point of contact for AV Engineering in office deployment, move, add, change, and decommissioning projects.
• Configure, operate, and maintain AV equipment and associated solutions to ensure fully functioning VC systems.
• Define, develop, and implement standards and policies for audio-video services and conference systems.
• Develop and implement processes and procedures to streamline pain points in AV operations.
• Utilize QSYS, Google Meet, and Crestron systems to optimize and support AV solutions.
• Develop global standards for AV deployment and document operating procedures, issues, resolutions, and deployment guides.
• Design, code, test, and troubleshoot technology and configurations in conference rooms and custom AV deployment spaces.
• Develop testing processes to ensure AV changes/upgrades do not negatively impact key business use cases or user experience.
• Manage conferencing solutions, such as Google Meet, and provide expertise in telephony systems, conference room architecture, video/audio/web conferencing, and streaming.
• Train L1 and L2 AV Ops teams and serve as the last line of defense for AV support.
• Collaborate with IT and Workplace/D&C teams to execute office build-outs and ensure alignment with standards, processes, and procedures.
• Consider user feedback to improve AV services and enhance user experience.
• Design AV solutions, including creating detailed schematics, AV flow diagrams, infrastructure drawings, equipment layouts, and system diagrams

You Have

• Minimum of 5 years of experience in audiovisual technology, unified communications, or information technology.
• Proficiency in audiovisual technologies, including an understanding of audio/video signal flow, AV equipment functionality, AV/IT control systems, and industry standards.
• Familiarity with AV integration principles, including system design, installation, and troubleshooting.
• Strong technical skills in configuring, troubleshooting, and maintaining AV systems and equipment.
• Understanding of networking concepts and protocols relevant to AV systems, such as IP addressing, VLANs, and streaming protocols.
• Knowledge of applicable codes and regulations, as well as audio, video, and control systems, and architectural and cabling requirements.
• Experience managing all phases of AV projects, from scope and budget to planning, design, installation, testing, and final walkthrough.
• Strong creativity and problem-solving abilities to quickly identify and resolve technical issues.
• Analytical skills to assess AV requirements and evaluate technical solutions.
• Ability to present technical concepts to diverse audiences in clear and business-friendly terms.
• Strong organizational skills, including task prioritization and project management in a dynamic environment.
• Excellent verbal and written communication skills, with the ability to foster positive working relationships.
• Experience developing collaborative working relationships within a diverse team environment.

If you are a proactive and innovative AV professional with a passion for technology and a commitment to excellence, we encourage you to apply for this exciting opportunity.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.