Full-Time

Customer Service Representative

Posted on 9/13/2024

Collective Health

Collective Health

501-1,000 employees

Healthcare benefits management platform for employers

Financial Services
Healthcare

Compensation Overview

$20.65Hourly

+ Pay Increase + Stock Options

Entry, Junior

Plano, TX, USA

Requires in-office presence in Plano, TX for at least three days per week.

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
  • Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
  • You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
  • Ability to learn new software programs and adapt quickly to new processes
  • You are technologically savvy
  • Maintain composure and compassion when balancing a high volume of tasks
Responsibilities
  • Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, empathy
  • Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
  • Collaborate with other teammates of the the Member Services department to find strategic solutions to member issues
  • Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
  • Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health

Collective Health provides a platform designed to enhance the healthcare experience for individuals and employers. This platform simplifies the management of health benefits by integrating various health insurance plans, wellness programs, and health-related services into one user-friendly interface. Employers utilize this platform to offer better healthcare options to their employees, which helps make the healthcare process more transparent and accessible. Unlike many competitors, Collective Health focuses on reducing administrative costs and improving employee satisfaction through a comprehensive approach to health benefits management. The company's goal is to create a supportive and inclusive environment for both its employees and the diverse member base it serves.

Company Stage

Series F

Total Funding

$694.5M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

3%

1 year growth

6%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into Texas with a new office in Plano boosts regional presence.
  • Increased investment in data and analytics enhances member experience and clinical navigation.
  • Growing demand for telehealth and mental health benefits aligns with market trends.

What critics are saying

  • Recent layoffs may negatively impact company morale and public perception.
  • Expansion into Texas could strain resources and operational capacity.
  • Increased competition in digital health benefits space may erode market share.

What makes Collective Health unique

  • Collective Health integrates medical, dental, vision, and pharmacy benefits into one platform.
  • The company offers a first-of-its-kind tool, The Partner Collective™, for benefits insights.
  • Focus on diversity and inclusion enhances service to a diverse member base.

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Benefits

Medical, dental, and vision plans

Flexible time off

Life insurance

Retirement plan

Paid time off

Maternity & paternity leave

Free lunch and snacks

INACTIVE