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Full-Time

Customer Service Representative

Confirmed live in the last 24 hours

Collective Health

Collective Health

501-1,000 employees

Healthcare benefits management platform for employers

Healthcare
Fintech

Compensation Overview

$20.65Hourly

+ Stock Options + Pay Increases

Entry, Junior

Plano, TX, USA

Requires in-office presence in Plano, TX for at least three days per week.

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
  • Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
  • You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
  • Ability to learn new software programs and adapt quickly to new processes
  • You are technologically savvy
  • Maintain composure and compassion when balancing a high volume of tasks
Responsibilities
  • Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, empathy
  • Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
  • Collaborate with other teammates of the the Member Services department to find strategic solutions to member issues
  • Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
  • Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health

Collective Health provides a platform designed to enhance the healthcare experience for individuals and employers. This platform simplifies the management of health benefits by integrating various health insurance plans, wellness programs, and health-related services into a single interface. Employers utilize this platform to offer better healthcare options to their employees, which helps make the healthcare process more transparent and user-friendly. Unlike many competitors, Collective Health focuses on reducing administrative costs and improving employee satisfaction through a comprehensive approach to health benefits management. The company's goal is to create a supportive and inclusive environment for both its employees and the diverse member base it serves.

Company Stage

Series F

Total Funding

$724M

Headquarters

San Mateo, California

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into new markets, such as the new office in Plano, Texas, indicates growth and increased job opportunities.
  • The appointment of experienced leaders like Kim Shepard and Chris Newman suggests a strong focus on client success and financial stability.
  • Investment in data and analytics capabilities aims to enhance member experience and clinical navigation, potentially leading to better health outcomes and customer satisfaction.

What critics are saying

  • Recent layoffs indicate potential instability and may affect employee morale and job security.
  • The competitive landscape in health benefits management is intense, requiring continuous innovation to maintain a competitive edge.

What makes Collective Health unique

  • Collective Health integrates various health insurance plans and wellness programs into a single platform, offering a more streamlined and user-friendly experience compared to traditional health benefits management.
  • Their focus on diversity and inclusion through employee resource groups and programs sets them apart in fostering a supportive and empowering work environment.
  • The launch of The Partner Collective™ provides unique insights for benefits leaders, distinguishing their platform in the digital health solutions market.

Benefits

Medical, dental, and vision plans

Flexible time off

Life insurance

Retirement plan

Paid time off

Maternity & paternity leave

Free lunch and snacks