About the Role: LSP is seeking an Operations Project Manager to join one of our growing teams in Gibsonia, PA for McVay Plumbing, Heating & Cooling
At McVay Plumbing, Heating & Cooling we hire the best of the best! Each and every McVay team member is committed to providing our customers with the highest level of expert service in a friendly and professional manner. We are incredibly proud of our team members and want you to know that it is our goal to provide 5-star service to every customer, every day.
As an Operations Project Manager in Home Services, you will be responsible for overseeing and coordinating various aspects of operations within home services, which could include plumbing, HVAC, and electrical services. This role typically involves managing day-to-day operations to ensure efficiency, productivity, and customer satisfaction.
Responsibilities:
- Lead and manage a team of technicians, administrative staff, and other personnel. This includes hiring, training, scheduling, and performance management.
- Coordinate and prioritize workflow to ensure that service requests are handled promptly and efficiently. This may involve dispatching technicians, scheduling appointments, and allocating resources effectively.
- Oversee the quality of work performed by technicians and ensure that services meet company standards and customer expectations. Implement quality control measures and conduct inspections to maintain high levels of service quality.
- Prioritize customer satisfaction by handling escalated customer complaints, resolving issues, and implementing strategies to enhance customer experience and retention.
- Ensure all operations comply with relevant safety regulations and industry standards by implementing safety protocols, providing training to staff, and conducting regular safety inspections.
- Coordinate with cross-functional teams to allocate resources effectively, including personnel, equipment, and materials. Ensure team members understand their roles and responsibilities.
- Manage budgeting and cost control within their department, monitoring expenses and optimizing operational efficiency to maximize profitability.
- Continuously evaluate operational processes and identify opportunities for improvement.
- Analyze key performance metrics to assess operational effectiveness and identify areas for improvement.
Key Qualifications and Skills:
- Minimum of 5 years of management experience. Home services experience is a plus.
- Strong leadership skills with proven experience in managing teams.
- Lean Six Sigma experience is a must.
- In-depth knowledge of Home Services systems, components, and related technologies, as well as industry regulations and safety standards is a plus.
- Proficient in using HVAC software, tools, and equipment for diagnostics, repairs, and maintenance is a plus.
- Excellent communication, exceptional attention to detail, and interpersonal skills, with the ability to effectively communicate with customers, team members, and other stakeholders.
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
- Strong problem-solving and decision-making skills, with the ability to think critically and analyze situations.
Why You’ll Want to Work Here:
- Competitive salary
- Flexible vacation policy
- Full medical, dental, and vision packages, 401(k)
- Opportunity to work for a high growth company backed by institutional investors.
About Us: Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 25+ leading local brands and we are rapidly expanding our footprint.
LSP exists to serve our partners – our role is to create unmatched growth opportunities for our partner brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams.
We are guided by our core values of courage, partnership, and relentlessness, and we aspire to build the highest quality network of home service companies in the United States.
McVay Plumbing, Heating & Cooling and Legacy Service Partners are equal opportunity employers, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
#MVAY
