Technical Coordinator

Job Description

Working within the Technical Program for Shared Services, the Technical Coordinator will support administrative, product management, and project management efforts for assigned services and platforms. The Business Analyst will work with cross-functional teams, business process leaders, technical staff, and OIT leadership to drive the optimal outcomes and life cycles for the shared services within the program.

This role reports to the Technical Program Manager for Shared Services.  

The Technical Coordinator will:

• Lead requirements gathering to uncover insights about business processes and opportunities to improve platforms and explore new ones
• Conduct  interviews with users from business process and technical team to analyze work processes, establish solution objectives, and evaluate platform functionality
• Work closely with development and support teams to write use cases and assist in prioritizing features and functionality for platforms
• Contribute to the planning for new or enhanced IT services or service bundles based on partner input and knowledge of OIT policies and standards
• Research, investigate, and promote the use of existing and emerging technologies to support assigned platforms
• Perform initial testing of enhancements and provide feedback as needed
• Apply appropriate project management principles and methodologies with confidence and as needed

Relationship Management

• Collaborate with cross-functional, technical, and business process teams across the City that utilize the assigned platforms to improve experience and promote adoption of assigned platforms
• Work with vendors and other third-party groups as needed
• Champions team initiatives, SOPs, and best practices with fellow members of the City IT community
• Lead documentation efforts for all features, changes, and life cycling for assigned platforms
• Actively participates in the use, updating, and auditing of the program’s document library for its platforms
• Completes other duties as assigned by supervisor

Qualifications

Competencies, Knowledge, Skills and Abilities

• Demonstrated ability to think strategically about the application of technology to solve business problems and develop user/business-driven technology strategies and plans
• Ability to work with clients and business owners to understand and analyze their processes, define requirements, and assess technologies to determine fit for their needs. And the ability to work with technical staff to then translate those requirements into appropriate technical specifications
• Exceptional written and oral communication skills, with the ability to communicate technical concepts and information to non-technical audiences in an engaging, empowering way
• Commitment to developing and delivering modern, client-focused, and value-producing technology products, platforms, and services in a collaborative way
• Experience working with complex systems in an enterprise-level environment.
• Understanding of project and product management principles and methodologies
• Honed interpersonal skills with a focus on building rapports, listening to clients, and asking quality questions.
• Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
• Ability to use a City-provided computer and other office equipment, including related software and email, calendar, collaboration tools.

Additional/Desirable Skills & Abilities

• Understanding of cloud technologies.
• Experience in state or local government or similar.  Experience with nonprofit or education environments may be applicable.

We care more about what you can do than where you learned how to do it.  That said, a bachelor’s degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well.  The ideal candidate will have at least three (3) years of experience working within IT, with particular preference given to experience with systems administration, scripting and coding, and Microsoft Office365.