Training Operations Specialist

Description

TRAINING OPERATIONS SPECIALIST

SUMMARY

As a Training Operations Specialist you will provide crucial administrative and operational support, primarily managing the learning management system (LMS) and other administrative tasks for the training department. This role involves close collaboration with training department leaders to identify training trends and  update training schedules and standard operating procedures (SOPs). This individual's strong understanding of data management and administrative processes will ensure a smooth and efficient training environment, enabling the training team to deliver impactful programs.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Administer and maintain the company's Learning Management Systems (LMS), managing everything from user access and support tickets to report distribution and system upgrades.
• Serve as the primary point of contact for all employee inquiries regarding the LMS, training schedules, and other administrative questions.
• Support effective learning and content delivery through the use of established enablement methodologies and tools.
• Ensure data integrity by managing all training-related records, including employee completions, certifications, and compliance metrics.
• Streamline operations by identifying and implementing process improvements and automation tools to increase the efficiency and scalability of training administration.
• Monitor learning compliance by overseeing the deployment and support of required training programs and addressing any gaps in a timely manner.
• Track key performance indicators (KPIs), generate reports, and analyze data to measure the effectiveness of training programs, employee progress and provide insights to leadership.
• Collaborate with stakeholders and cross-functional teams to ensure the alignment and integration of training programs with broader business objectives.
• Manage multiple projects simultaneously, prioritizing tasks and resources to meet deadlines and deliver results.
• Assist in the implementation of new training technologies and platforms.
• Partner with leaders to create, update, and organize a library of training content, standard operating procedures (SOPs), and other training documentation.
• Administer and maintain the company's peer mentor program, handling mentor assignments and all communications with leaders, mentors, and mentees throughout the onboarding process.
• Communicate training events through the established process workflow.
• Provide administrative support for training events, including scheduling, communication, and resource coordination.
• Collaborate with the training team to ensure that all administrative and operational needs are met to enable the team to focus on content creation and delivery.
• Manage and organize the training department's shared files and resources.

Requirements

SKILLS AND EXPERIENCE

• Bachelor's degree in Business Administration, Human Resources, or a related field is preferred; equivalent experience in training, operations, or instructional design may be substituted in lieu of a degree.
• 5+ years of experience in an administrative or operations role, preferably within a corporate training or education department.
• Strong proficiency in Learning Management Systems (LMS) administration and management.
• Familiarity with leasing and property management operations preferred.
• Excellent data management and analytical skills.
• High level of attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and manage multiple priorities effectively.
• Must have a valid driver’s license with no major infractions in the last 12 months.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to provide a general overview of the Training Operations Specialist role. The specific duties and responsibilities may vary.