Software Support Specialist

Software Support Specialist

Constellation HomeBuilder Systems

THE POSITION

Reporting to our Customer CareManager,the successful candidate will provide software support directly to our customers.

• Providesfirst-level investigation to the customer andresolution for the Constellation Suite of Products.

• Work closely with development documenting and communicating software related issues. 

• Accurate andtimelytracking ofallreported issuesinour cafollowing qualificationsll management tool 

• Meets all defined service levels for unresolved problems and reassigns the ticket to theappropriateinternal/externalteam.

• Applies technical aptitude (operating systems, PCs, printers, remote control utilities etc.) inresolving client issues.

• Advises theCustomer Care Managerforsensitive Client situations.

• Attends andparticipatesin Team meetings.

• Attends CHS product training, asrequired.

• Makes recommendations to address problems, improveservice,and provide improvedsupport.

• Developsfrequentlyasked questions (FAQ) documentation.

• Work shifts may vary to accommodate maximum help desk coverage

• Attend service release handoff meetingsasrequested.

QUALIFICATIONSANDSKILLS

Our Software Specialistsare customer facing where we build key customerrelationshipsdelivering superior customer support for our products.The organization usually hire applicants with the belowqualification:

• College/University degreein Business Administration, Computer Science, or relateddiscipline.

• CustomerSupport Experience

• General Accounting/Costing knowledge

• Courses orExperience in Residential Construction, Commercial Construction or Property Management,Real EstateManagementand/or ITfields.

• Proficient in MS Windows applications.

• Comfortable utilizing remote access utilities such asRemote Desktop, VPN

• Superior analytical skills to resolve customer issues.

• Self-Managed and motivated withtheability to work with minimal direction in a collaborative team environment.

• Excellent interpersonal skills, both verbal and written

• Providecourteous, friendly, and professional communication with external and internal stakeholders. 

• Ability to adapt to a fast-paced environment

• Excellent time management and set prioritiesmanaging conflicting demands

• Positive team attitude and ability tocollaborate with team members and co-workers

• Works well under pressure