Sales Development Representative @ BigCommerce

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

Who we are:

BigCommerce is regularly named one of the Best Places to Work in London. Our story is one of global growth and passion for what we do. Despite our huge success so far, we’re still just getting started!

Who we are hiring:

We are looking for a new addition to our Sales Development team to help us as we craft the now - and the future - of eCommerce.

About the SDR role:

The SDR is a valued contributor to BigCommerce’s growth. Our three Sales Development teams focus on Small/Medium Businesses, Mid-Market Corporations, or Large Enterprises. Regardless of where you land, your mission will be to engage with prospects, learn about their challenges, and offer solutions.

How Success is Measured:

First and foremost, a successful SDR generates a solid pipeline of qualified leads who are likely to become BigCommerce customers.

You will have a quota for a number of leads per month, and compensation is directly tied to your achievement. It is also possible to over-achieve your goal and benefit from accelerators.

How Success is Achieved:

Learning the attributes of businesses that will benefit from our platform and educating them on our value proposition.
Performing outbound sales activities (cold calling, messaging, etc.) to engage potential customers.
Employing sales methodologies to push beyond gatekeepers and provide valuable information to key decision-makers.
Adjusting your messaging and tone to fit a variety of audiences and settings.
Assessing complex business structures and challenges.
Establishing trust and rapport in order to acquire information that is important to the sale.
Tailoring a course of action and/or solution to best fit the needs of each unique prospect.
Maintaining a CRM with detailed and accurate notes of all sales-related activities.
Developing and tracking forecasts and pipelines--understanding the steps it takes to hit your goals and holding yourself accountable.
Collaborating with your team to position BigCommerce for meaningful sales wins.

Ideal background of an SDR:

6 months+ of professional sales experience
Foundational knowledge of sales methodologies and proficiency with solution selling
Keen understanding of SaaS or eCommerce is strongly preferred
Familiarity with tools such as Zoominfo, Salesforce, Outreach, or similar is a huge plus!
Four-year degree in Business or a related field is an asset.

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Diversity, Equity & Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.

Who we are:

About the SDR role:

How Success is Achieved:

Ideal background of an SDR:

6 month growth

1 year growth

2 year growth