Servicenow Application Consultant

ServiceNow Application Consultant

Location: Glasgow
Salary: £57-72K (Up to 15% bonus and single healthcare cover)
Flexible Working Pattern, Hybrid (2-3 days in the office)

Permanent

Help us create a better future, quicker

The ServiceNow Application Consultant is responsible for managing the demand from various business areas, acting as Product Owner, and ensuring effective design, configuration, and implementation of ServiceNow solutions. The IT Application consultant plays a key role in analysing business needs, proposing solutions, and leading the delivery of ServiceNow processes and configurations. They also oversee projects, collaborating closely with stakeholders, including senior management, to align solutions with business objectives and drive the successful adoption of ServiceNow across the organization.

In addition to these responsibilities, the IT Application Consultant will perform Project Management activities such as planning, scheduling, and coordinating project tasks, managing project budgets, and ensuring timely delivery of project milestones. They will also be responsible for risk management, resource allocation, and maintaining project documentation.

The IT Application Consultant develops and implements the IT Strategy, making design decisions for UK IT projects that meet local and global requirements. They create and maintain models, templates, and frameworks for the team to implement business requirements within the UK IT applications framework, including Data Analysis and Customer Service Digital solutions.

What you’ll be doing

In this role, your responsibilities will include:

• Leading the design, configuration, and deployment of ServiceNow solutions that meet business requirements.

• Acting as the primary point of contact for managing and gathering business demand across corporate areas, defining the product vision and roadmap for ServiceNow, and prioritizing initiatives to deliver value to the business.

• Managing end-to-end IT delivery of ServiceNow projects, including scope definition, resource allocation, risk management, and progress tracking.

• Engaging with stakeholders at all levels to gather requirements and validate solutions, maintaining strong communication channels to ensure transparency and alignment on ServiceNow initiatives.

Defining and overseeing testing strategies for ServiceNow processes, ensuring thorough validation and quality assurance, will be essential. Additionally, coordinating third-line application support to resolve incidents and ensure ServiceNow solutions meet SLAs, supporting the transition of new solutions into production, and ensuring operational readiness will be key aspects of the role. Identifying opportunities for improvement and optimization within ServiceNow processes and workflows will be a continuous focus, as will keeping abreast of ServiceNow advancements and applying new functionalities to solve business challenges effectively.

Providing guidance and technical expertise to junior team members and Application Analysts, you will facilitate workshops and knowledge-sharing sessions to ensure a consistent approach to ServiceNow configurations. Contributing to the development and implementation of the business IT Strategy, ensuring alignment with the Iberdrola Global model and Architecture direction, will be part of your responsibilities. 

Investigating new application solutions for Corporate IT and working with external vendors to identify technologies that meet business goals will be crucial. You'll validate financial cost assumptions and ensure alignment of projects with core IT strategy at a project level.

What you’ll bring

We're seeking someone with deep expertise in ServiceNow platform configuration, development, and workflow optimization. With experience of managing demand and acting as Product Owner for enterprise applications, and experience delivering IT projects working with Global IT teams and vendors.

Good project management skills with the ability to oversee complex projects and coordinate implementation teams, as well as good analytical, communication, and stakeholder engagement skills, with experience working across corporate functions. Knowledge of ITIL processes and frameworks is highly desirable. An adaptability to evolving business needs and technologies as well as the ability to build effective relationships with key stakeholders locally and globally.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that -  so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave

• Holiday purchase – perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers – save more and spread the cost of your technology purposes

• Count us in – pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes – to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to ‘nudge’ financial wellbeing support

• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do.

Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support.

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT

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