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Partnership Operations Manager
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • Previous experience as an Operations Associate or similar role within a Techstars accelerator program
  • 5+ years of program, project or customer success experience in fast-paced environments within technology, startups, entrepreneurship and/or venture capital
  • High attention to detail and is resourceful & organized
  • Fits closely with the Techstars' culture (#givefirst, Entrepreneurial Inclination, High Quality and Network Focused)
  • Experience creating and managing program timelines and plans
  • Strong communication skills (verbal, written, and visual); comfortable communicating with both entrepreneurs and corporate partners; charismatic, enjoys building new relationships
  • Experience working in a diverse, distributed team; comfortable with remote work
  • Strong written and verbal communication skills
  • Strong experience with using data to make decisions and track results
  • Strong emotional intelligence, active listening skills, and high level of empathy
  • Comfortable with a variety of responsibilities - we're lean so we all have to roll up our sleeves!
  • Outstanding ability to manage relationships at all levels of the organization and balance customer, project, organization, and team needs to ensure mutually beneficial outcomes
  • Demonstrated leadership capability, including ability to lead, influence, and motivate others in the work group
  • Proven ability to work with minimal guidance, manage multiple priorities simultaneously, and take initiative even under unfamiliar or ambiguous circumstances in rapidly changing environments
Responsibilities
  • Manage the overall program delivery process, ensuring consistent operations/practices in conjunction with partner expectations/requirements
  • Manage partner relationships for engagements. This includes holding regular meetings, setting agendas and reporting on program results
  • Monitor delivery teams to ensure key metrics are being tracked and reported, program management systems are being utilized, and program timelines are being followed
  • Share new best practices with the Techstars' team globally as you identify areas for innovation and improvement
  • Effectively communicate expectations to team members, sponsors, and stakeholders in a timely and clear fashion
  • Own major end-to-end processes and events, taking initiative and using problem-solving skills to think beyond the task to the outcome that needs to be achieved; ensures all program teams are aligned with clear planning and defined processes to help effectively execute their programs
  • Consult with leaders to help identify areas of opportunity and recommend improvements as needed; eliminate duplication and proper support and knowledge transfer
  • Create and Implement documentation including SOPs, Job Aids, and communications material to educate and train team members and partners
Techstars

1,001-5,000 employees

Seed-stage startup accelerator
Company Overview
Techstars believes entrepreneurs can change the world, collaboration drives innovation, and great ideas can come from anywhere.
Company Core Values
  • We Always #GiveFirst - Offer support to others without an expectation of anything in return.
  • Do What's Right for Founders - Always keep the interest of our core customer in mind: the entrepreneur.
  • Quality Before Quantity - Focus on growth, but only if we scale the quality of the work.
  • Network Over Hierarchy - Value remote decision making over centralized processes.