Full-Time
Work Order Specialist 1
Union
Chugach Government Solutions
Federal government services
No salary listed
No H1B Sponsorship
Montgomery, AL, USA
In Person
Full-time on-site work is required at Maxwell Air Force Base.
US Citizenship Required
 Administrative & Executive Assistance (1) |
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- A high school diploma or equivalent is required.
- At least one year of customer service work experience is required.
- At least one year of data entry experience is required.
- Knowledge of preventive maintenance programs, construction and repair terminology, and project closeout procedures is required.
- Experience using Microsoft Office applications is required.
- The ability to pass pre-hire background and drug tests is required.
- Strong customer service skills are required.
- The ability to deal with a variety of people professionally and courteously in diverse situations is required.
- The ability to obtain and maintain access to U.S. Government installations through the Defense Biometric Identification System or Common Access Card is required.
- The ability to pass background checks and drug testing required by the contract is required.
- A valid driver's license with an acceptable driving record pertinent to the position is required.
- U.S. citizenship is required.
- The ability to use standard office equipment and tools, including computers, phones, tablets, copy machines, and hand-held radios, is required.
- The employee must be able to stand or sit for long periods occasionally and use their hands, fingers, vision, hearing, and speech.
- Monitor work schedules to determine work priorities.
- Assist with managing incoming work orders and maintenance activities from customers, including distributing, tracking, data logging, filing, reporting, and archiving.
- Ensure planners and schedulers provide accurate documentation to prepare projects for execution.
- Assist with compiling, coordinating, reviewing, and processing project records, reports, and submittals.
- Monitor and track workflow management programs.
- Determine corrective actions to maintain professional, courteous, and effective customer service delivery.
- Ensure the accuracy of incoming work-order data and properly classify work-order tickets before forwarding them to the appropriate departments for execution.
- Review work in progress to ensure procedures are followed while maintaining customer service standards.
- Interface with external and internal customers to maximize productivity and minimize lost time professionally and courteously.
- Review customer correspondence and communications, including survey results and other inquiries, and respond promptly with accurate, professional responses.
- Interact with other teams to coordinate work, quality, and safety standards.
- Occasionally operate customer- and company-owned motor vehicles.
- Perform other duties assigned in accordance with contractual, functional, and mission requirements.
- Experience with NexGen information technology software is preferred.
- Experience working in a military environment is preferred.
- Familiarity with Air Force Civil Engineering guidance, rules, regulations, and government contracting is preferred.
Chugach Government Solutions is a government-services business within an Alaska Native corporation. The organization provides facilities, technical, education, logistics, construction, and mission-support services for federal customers. It serves defense organizations, civilian agencies, public institutions, shareholders, and mission-oriented operating teams. Its operating model centers on contract operations delivered through subsidiaries and project teams supported by corporate governance, safety, workforce, and shared services. Teams work across facilities, construction, logistics, technology, education, program management, safety, and administration. This structure supports consistent delivery across the organization.
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