Full-Time
IT Help Desk Specialist
Confirmed live in the last 24 hours
IXL Learning
5,001-10,000 employees
Interactive learning platform for students
Mid
Raleigh, NC, USA
This is a full-time position in our Raleigh, NC area office.
- Bachelor’s degree in computer information systems or a related field
- 3-5 years of experience in help desk support
- Experience managing conference rooms and A/V equipment
- Excellent written and spoken communication skills
- Strong ability to prioritize tasks, use resources wisely, and drive process improvement
- Customer-centric attitude with a strong passion for helping others
- Passion for improving education through technology!
- Provide advanced technical support and mentorship to help desk specialists
- Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance
- Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms
- Quickly and efficiently resolve complex support tickets involving hardware, software, and malware
- Assist in administering Google Apps, Vonage phone system, Azure AD, and other critical office-wide systems
- Enhance documentation for processes, training, and internal resources
- Contribute to the technology integration of mergers and acquisitions across several business units
IXL Learning is an interactive platform that focuses on making education engaging for students from kindergarten to high school. It provides personalized practice in math and English, featuring over 1,000 skills that align with the Indian national curriculum. The platform caters to a variety of users, including individual students, parents, and educational institutions. IXL uses adaptive learning technology to enhance student performance, offering real-time analytics that help track progress and identify areas needing improvement. Unlike many competitors, IXL incorporates gamification elements, such as virtual treasure hunts and awards, to motivate students and make the learning experience enjoyable. The company's goal is to improve educational outcomes by tailoring learning experiences to meet individual student needs.
Company Stage
N/A
Total Funding
$510M
Headquarters
San Mateo, California
Founded
1998
6 month growth
↑ 1%1 year growth
↑ 0%2 year growth
↑ 3%
Simplify's Take
What believers are saying
- IXL Learning's partnerships, such as with Two Rivers Distribution and Lynn Public Schools, expand its reach and impact, providing more opportunities for growth and influence in the education sector.
- The company's continuous innovation, exemplified by the release of new products like the Ultimate Math Workbooks and Takeoff by IXL Math™, demonstrates its commitment to enhancing educational outcomes.
- Participation in high-profile events like the Competency-Based Education Summit showcases IXL Learning's leadership and influence in modern educational practices.
What critics are saying
- The competitive landscape of EdTech requires IXL Learning to continuously innovate to maintain its market position.
- The integration of multiple acquisitions, such as Dictionary.com and Thesaurus.com, poses challenges in maintaining a cohesive brand and user experience.
What makes IXL Learning unique
- IXL Learning's acquisition of Dictionary.com and Thesaurus.com significantly enhances its language and literacy offerings, setting it apart from other educational platforms.
- The integration of Rosetta Stone's immersive language learning methods with IXL's personalized learning platform provides a unique, comprehensive educational experience.
- IXL Learning's extensive range of workbooks and online resources, designed by educational experts, ensures a seamless connection between virtual and offline learning, which is a rare feature among competitors.
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Benefits
100% paid medical, dental, and vision
Matching 401K retirement plan
Flexible paid time off and sick days