Full-Time
IT Help Desk Specialist
Confirmed live in the last 24 hours
IXL Learning
5,001-10,000 employees
Interactive learning platform for students
Mid, Senior
Raleigh, NC, USA
This is a full-time position in our Raleigh, NC area office.
- Bachelor’s degree in computer information systems or a related field
- 3-5 years of experience in help desk support
- Experience managing conference rooms and A/V equipment
- Excellent written and spoken communication skills
- Strong ability to prioritize tasks, use resources wisely, and drive process improvement
- Customer-centric attitude with a strong passion for helping others
- Passion for improving education through technology!
- Provide advanced technical support and mentorship to help desk specialists
- Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance
- Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms
- Quickly and efficiently resolve complex support tickets involving hardware, software, and malware
- Assist in administering Google Apps, Vonage phone system, Azure AD, and other critical office-wide systems
- Enhance documentation for processes, training, and internal resources
- Contribute to the technology integration of mergers and acquisitions across several business units
IXL Learning is an interactive platform that focuses on making education engaging for students from kindergarten to high school. It provides personalized practice in math and English, featuring over 1,000 skills that align with the Indian national curriculum. The platform caters to individual students, parents, and educational institutions, aiming to improve student performance through adaptive learning and real-time analytics. IXL operates on a subscription-based model, generating revenue from both individual and institutional subscriptions. It offers detailed analytics to help track student progress, identify areas needing improvement, and customize learning experiences. To enhance motivation, IXL includes gamification elements like virtual treasure hunts and awards, making the learning process enjoyable.
Company Stage
N/A
Total Funding
$510M
Headquarters
San Mateo, California
Founded
1998
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 3%
Simplify's Take
What believers are saying
- IXL's diagnostic tools are approved as alternatives to traditional assessments in Virginia.
- The acquisition of Carson Dellosa expands IXL's educational resource portfolio.
- IXL's subscription model provides a steady revenue stream.
What critics are saying
- Increased competition from Rosetta Stone in the language learning segment.
- Wyzant's Instant Book feature may reduce IXL's market share in personalized learning.
- Integration challenges from acquiring Carson Dellosa may affect operational efficiency.
What makes IXL Learning unique
- IXL offers personalized practice aligned with the Indian national curriculum.
- The platform uses gamification to enhance student engagement and motivation.
- IXL provides real-time analytics to track student progress and tailor learning experiences.
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Benefits
100% paid medical, dental, and vision
Matching 401K retirement plan
Flexible paid time off and sick days