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Operations Associate, Industry Projects (Remote)
Posted on 3/29/2022
San Francisco, CA, USA
Experience Level
Desired Skills
Data Science
Lead Generation
UI/UX Design
  • Developing and executing strategies to connect with new project hosts
  • Serve as a point of contact with new and potential partners, managing those relationships, scoping out projects with them, understanding their business needs, and determining which student profiles would be a great match
  • Advising students and addressing the escalation of complex issues in partnership with the Student Success team
  • Tracking metrics and outcomes and identifying opportunities to improve the experience for all stakeholders
  • You have 1-2 years of experience in customer success, customer support, account management, and/or other customer-facing roles
  • You are resourceful, have an entrepreneurial mindset, and are willing to do whatever it takes to get the job done successfully
  • You are an excellent communicator (both verbal and written); you articulate clearly and with empathy
  • You pay great attention to detail and love unblocking people quickly
  • You love collaborating with talented people to develop effective solutions together, but also having the autonomy to work on projects on your own
  • You know your way around Excel and spreadsheets and are willing to learn the technical skills needed to succeed in this role
  • You are passionate about improving education and building a relationship with a global community of technical experts
  • You'd like working in a fun, curious, and intellectually-stimulating environment where we challenge each other and laugh a lot (check us out on IG @springboardlife)
Desired Qualifications
  • Experience in sales and / or familiarity with the sales funnel and lead generation
  • Foundational understanding of UI/UX

51-200 employees

Online "career-change" courses
Company Overview
Springboard offers online, part-time, ‘career-change’ courses designed to train and support students looking to move into new careers in fast-growing, in-demand areas such as Data Science, UX/UI Design, and Software Engineering.
  • World-class medical, dental, vision, and wellness benefits
  • Flexible work hours and vacation policy
  • Beautiful offices in San Francisco and Bengaluru
  • Professional development and learning budgets
  • Pre-tax savings accounts
  • Ergonomic desk setup and noise-canceling headphones
  • Access to our courses
  • Company offsites once a year
  • Free catered lunches and healthy snacks
Company Values
  • We are always learning
  • We are open. honest, and constructive
  • We embrace human-ness, relationships, and fun
  • We strive for excellence
  • We are decisive and execution-oriented
  • We take ownership