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Senior Customer Success Manager
Remote
Updated on 9/27/2022
Locations
Detroit, MI, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
AWS
Google Cloud Platform
Management
Microsoft Azure
Salesforce
Zendesk
Requirements
  • 8+ years of Customer Success Management, Technical Account Management, Implementation, Engagement or Consulting, preferably in the Enterprise SaaS, Cloud, Enterprise IT, or IT Security space
  • Demonstrated knowledge of cloud technology and architecture, such as AWS, Azure, and/or GCP
  • Hands on experience with software solutions in the application, cloud and security domains
  • Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
  • Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
  • Experience being accountable for the development and execution of a cross-cloud consumption plans, and operational health of the customer solutions deployed
  • Willingness to be a hands-on contributor. Excellent communication skills, including issue tracking, triaging and crisis management
  • Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, Service Excellence
  • Experience of SaaS vendors such as Outlook, Microsoft Office 365, Churnzero, Salesforce, and Zendesk preferred
  • #LI-Remote
Responsibilities
  • Act as a trusted Advisor for 10-15 customers to drive adoption and quantify the value of Wiz
  • Educate and train customers on Wiz's product, business roadmap and services to help better their ability to succeed
  • Partner with internal Wiz partners to align account activities with the customer's business case and strategy
  • A strategic visionary that can anticipate decisions, explore and uncover business needs and understand how Wiz's range of product offerings can grow the customers business
  • Exceptional levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer's business needs
  • Lead the renewal motion with customers and leverage a team of Wiz resources for assistance
  • Ability to travel up to 30%
Wiz

201-500 employees

Cloud Infrastructure Security Software
Company Overview
Wiz’s mission is to help organizations create secure cloud environments that accelerate their businesses. The company created a normalizing layer between cloud environments within their platform to enable organizations to rapidly identify and remove critical risks.