User Experience Design Strategist

Work Location:

London, United Kingdom

Hours:

35

Line of Business:

Enterprise Enabling Functions

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Overview

As an Experience Design Strategist, you will hold a pivotal position within our organization, reporting directly to the Director – Experience Design.

We are seeking a collaborative and strategic professional to help drive user-centred design initiatives within our Global Transaction Banking platform.

This role will play an important part in advancing UX strategy, supporting cross-team alignment, and contributing to executive communications, helping ensure that user needs and business objectives are both reflected throughout the platform’s evolution.

The ideal candidate will bring strong UX strategy skills, an ability to craft clear narratives, and a proactive approach to collaboration — helping connect experience design efforts with broader technology and business goals across the GTB organization.

Role Description

• Play a leading role in developing user-centred design strategies that support the build and growth of the Global Transaction Banking platform.
• Partner with product, technology, and business teams to ensure research insights and UX best practices are consistently incorporated into planning and delivery.
• Support collaborative working sessions and cross-stream initiatives to align user needs with technology solutions.
• Contribute to the evolution and documentation of UX processes, ensuring best practices are applied across a dynamic, multi-stream environment.
• Advocate for a user-first mindset while respecting the broader strategic, operational, and stakeholder landscape.
• Strategic Communication & Executive Support
• Assist in crafting executive-level presentations and materials that highlight user-centred design progress, insights, and impact.
• Support strategic updates and reporting efforts for senior leadership, ensuring messaging is clear, consistent, and aligned with platform goals.
• Contribute to storytelling initiatives that showcase collaboration and progress across the Global Transaction Banking program.

•            Help foster transparency and shared understanding across stakeholder groups through structured communication and documentation.

Candidate Requirements

To thrive in this role, you should possess the following qualifications and skills:

• Experience in UX strategy, experience design, or product strategy roles within financial services, banking, or enterprise technology environments.
• Strong collaboration skills with experience working across large, matrixed organizations.
• Ability to translate user research into actionable insights and practical recommendations.
• Skilled in preparing executive-level communications, with a focus on clarity, structure, and diplomacy.
• Excellent writing, editing, and storytelling skills with a strong attention to detail.
• Comfortable managing multiple priorities in a fast-paced, evolving environment.

•            Understanding of platform development strategies and large-scale program delivery is a strong advantage.

Join our innovative team, dedicated to transforming the global transaction banking experience. If you are passionate about user-centric design and possess a keen eye for detail, we invite you to apply and become an integral part of our journey.

Overview

As an Experience Design Strategist, you will hold a pivotal position within our organization, reporting directly to the Director – Experience Design.

We are seeking a collaborative and strategic professional to help drive user-centred design initiatives within our Global Transaction Banking platform.

This role will play an important part in advancing UX strategy, supporting cross-team alignment, and contributing to executive communications, helping ensure that user needs and business objectives are both reflected throughout the platform’s evolution.

The ideal candidate will bring strong UX strategy skills, an ability to craft clear narratives, and a proactive approach to collaboration — helping connect experience design efforts with broader technology and business goals across the GTB organization.

Role Description

• Play a leading role in developing user-centred design strategies that support the build and growth of the Global Transaction Banking platform.
• Partner with product, technology, and business teams to ensure research insights and UX best practices are consistently incorporated into planning and delivery.
• Support collaborative working sessions and cross-stream initiatives to align user needs with technology solutions.
• Contribute to the evolution and documentation of UX processes, ensuring best practices are applied across a dynamic, multi-stream environment.
• Advocate for a user-first mindset while respecting the broader strategic, operational, and stakeholder landscape.
• Strategic Communication & Executive Support
• Assist in crafting executive-level presentations and materials that highlight user-centred design progress, insights, and impact.
• Support strategic updates and reporting efforts for senior leadership, ensuring messaging is clear, consistent, and aligned with platform goals.
• Contribute to storytelling initiatives that showcase collaboration and progress across the Global Transaction Banking program.

•            Help foster transparency and shared understanding across stakeholder groups through structured communication and documentation.

Candidate Requirements

To thrive in this role, you should possess the following qualifications and skills:

• Experience in UX strategy, experience design, or product strategy roles within financial services, banking, or enterprise technology environments.
• Strong collaboration skills with experience working across large, matrixed organizations.
• Ability to translate user research into actionable insights and practical recommendations.
• Skilled in preparing executive-level communications, with a focus on clarity, structure, and diplomacy.
• Excellent writing, editing, and storytelling skills with a strong attention to detail.
• Comfortable managing multiple priorities in a fast-paced, evolving environment.

•            Understanding of platform development strategies and large-scale program delivery is a strong advantage.

Join our innovative team, dedicated to transforming the global transaction banking experience. If you are passionate about user-centric design and possess a keen eye for detail, we invite you to apply and become an integral part of our journey.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
 
Colleague Development 
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
 

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation 

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.