Full-Time

Service Sales Manager

Confirmed live in the last 24 hours

Otis

Otis

Industrial & Manufacturing
Government & Public Sector
Real Estate

Senior

Canton, MA, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • Bachelor’s degree highly desired, with 5 years of experience
  • High school, or equivalent, plus 10 years of relevant experience
  • Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
  • Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
  • 5+ years business to business sales experience
  • 5+ years people leadership experience in the elevator industry, or related industry
  • Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application
  • Strong desire for candidates who have a proven track record of meeting financial goals and objectives
  • 5+ years elevator industry management experience strongly preferred
  • Ability to work in a highly team-oriented and dynamic environment
  • Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  • Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
  • Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
  • Knowledge and strict enforcement of company EH&S policy and processes
Responsibilities
  • Partner with and support the General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives
  • In partnership with the General Manager and Sales Enablement teams, build the OT’s service sales plan while managing standardized sales processes and sales management tools to be applied
  • Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
  • Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants
  • As the Service Sales Manager, you will lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes
  • Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at risk or cancellations
  • Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs

Company Stage

IPO

Total Funding

N/A

Headquarters

Farmington, Minnesota

Founded

1853

Simplify Jobs

Simplify's Take

What believers are saying

  • Otis's consistent dividend payouts reflect financial stability and shareholder confidence.
  • The acquisition of Jardine Schindler Lifts Limited in Taiwan expands Otis's market presence in Asia.
  • Strong service performance and mid-teens EPS growth indicate robust financial health and operational efficiency.

What critics are saying

  • The investigation by Italy's competition authority could lead to reputational damage and financial penalties.
  • The departure of key executives, such as Anurag Maheshwari to 3M, may disrupt leadership continuity.

What makes Otis unique

  • Otis is the world's leading elevator and escalator company, moving 2.3 billion people daily and maintaining the largest service portfolio in the industry.
  • The introduction of IoT-linked Gen3 lifts showcases Otis's commitment to integrating advanced technology into traditional infrastructure.
  • Otis's global presence in over 200 countries and territories provides a competitive edge in market reach and customer service.

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