Service Sales Manager

We are made to MOVE you.  Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways.  We give people freedom to connect in a taller, faster, smarter world.  

Otis Elevator Company is searching for a highly motivated Service SalesManager to lead a high performing team within the Bostonoperating territory. 

The Service Sales Manager ismanagingall sales processes, providing direction for continuous improvement initiatives and meeting or exceeding the operating territory’s (OT) business objectives. You will leadthe service sales colleague activities related to building and maintainingcurrent customer loyalty and expanding the existing portfolio. This role has a direct reporting partnership with the General Manager of the Boston operating territory.

Your Leadership Impact

• Partner with and support the General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives

• In partnership with the General Manager and Sales Enablement teams, build the OT’s service sales plan while managing standardized sales processes and sales management tools to be applied

• Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair

• Through strategic sales representative assignments and building strong relationships, you will foster and sustainmeaningful commercial relationships with all customers andconsultants 

• As the Service Sales Manager, you will lead the resolution of all customer issues within your OT as the key point of escalationincluding collection efforts and contractual disputes

• Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at risk or cancellations

• Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs

Your Experience

Education

• Bachelor’s degree highly desired, with 5 years of experience

• High school, or equivalent, plus 10 years of relevant experience

• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions. 

Work Experience

• Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business. 

• 5+ years business to business sales experience 

• 5+ years people leadership experience in the elevator industry, or related industry

• Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application

• Strong desire for candidates who have a proven track record of meeting financial goals and objectives

Basic Qualifications

• 5+ years elevator industry management experience strongly preferred

• Ability to work in a highly team-oriented and dynamic environment

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

• Knowledge and strict enforcement of company EH&S policy and processes