Facebook pixel

Sr. Product Manager
Posted on 7/13/2022
INACTIVE
Locations
Salt Lake City, UT, USA • Las Vegas, NV, USA • Seattle, WA...
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
Data Analysis
Leadership
Management
Sales
SCRUM
Requirements
  • 3-5 years of experience in product management and technology leadership in an operational or service delivery context
  • Track record of driving actual business results while optimizing client outcomes
  • Agile development experience and demonstrated success in collaboration and execution across sales and service, engineering, IT and design
  • Demonstrated experience in leading through data-driven decision making and prioritization. Experience in directly querying and analyzing data preferred
  • Exposure to and insight into how and when to apply AI and ML to deliver ROI in a contact center environment preferred
  • Bachelor's degree required, Master's degree preferred
Responsibilities
  • Originate, prioritize, test, and deliver on opportunities across technological and Agent enablement features, while collaborating and aligning to the Enterprise Contact Strategy visions and goals
  • The Sr. Product Owner will run a diverse and empowered scrum team to deliver business value, with continuous alignment with the leadership and partners to evolve Objectives and Key Results (OKRs) for the team
  • Develop quantitative insights based on measuring behavior and outcomes in customer/employee interactions to guide future development priorities and monitor the success of our technology investments
  • Collaborate with our senior architects to deliver an evolving architecture that will make economic and technological sense while over-delivering on business results by leveraging best in class solutions, whether 'built' or 'bought'
  • Deliver on automation opportunities through artificial intelligence (AI), RPA and other capabilities to increase efficiency and improve the customer experience
  • Collaborate to build capabilities using advanced analytics and machine learning to deliver actionable insight, supervisory and coaching opportunities, and workforce optimization to our teams, managers, and compliance people
  • Manage proofs of concept to test new ideas against existing champions and rapidly iterate to deliver ROI
Freedom Financial Network

1,001-5,000 employees

Personal financial assessments & debt solutions
Company mission
Freedom Financial Network's mission is to empower everyday Americans to move forward towards a better financial future.
Benefits
  • Medical, dental, vision.
  • Paid Vacation. (increases with tenure)
  • PTO for your birthday.
  • 401k with employer match.
  • Paid holidays & sick days.
  • PTO for volunteer work.
  • Parent Leave.
  • Pet Insurance.
Company Values
  • Care (for everyone)
  • Get Better (every day)
  • Act With Integrity (every time)
  • Collaborate (with everybody)