Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Solution Architect will work at the enterprise level to deliver multiple moderate to complex software solutions and drive the engagement team towards an optimal solution. S/he will leverage strong communication and relationship building skills to identify requirements, craft solutions, and secure client approval.

The Solution Architect works closely with Solution Delivery Managers and Technical Consultants and is responsible for managing the end-to-end solution design. More specifically, the Solution Architect will be responsible for the following job duties:

• Conduct requirements gathering and analysis sessions with clients.
• Perform FIT/GAP analysis on Business requirements
• Document gathered software requirements/user stories and review the list of requirements/user stories with customer for sign-off.
• Design and document sound functional and technical solutions, including process flows, technical customizations and integrations, based on customer requirements. Work with the customer to get sign-off.
• Perform customer demos throughout project lifecycle.
• Configure and test Zuora Billing, Revenue and Add-On products to meet the approved designs.
• Perform testing of end-to-end solutions in conjunction with development team and customer.
• Create and develop training materials and conduct/deliver end-user training to customer. 
• Support the customer with regular calls to answer functional and technical questions.

This is a hybrid position to be based in the Bay Area or Atlanta, Georgia. So you’ll be working two days per week from either our Redwood City or our Atlanta offices.

Your experience

• 5 years Order to Cash experience, within a professional services or SaaS organization, with, ideally, at least 3 years delivering billing solutions. 
• Experience in at least one of the billing and/or CPQ products; Zuora, SAP, Salesforce, Oracle, Amdocs.
• 5 years of customer-facing solution delivery and/or business consulting experience.
• Bachelors in Computer Science is preferred.
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
• Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation.
• Experience with solution implementation in the areas of billing and/or order-to-cash.
• Experience in delivering end to end solutions through the entire SDLC – right from running the client facing workshops, design, build, test, deployment, UAT and handover.
• Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment.
• Experience managing tasks on multiple projects simultaneously.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work ArrangementsOrganizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. This is a hybrid position to be based in the Bay Area or Atlanta, Georgia. So you’ll be working two days per week from either our Redwood City or our Atlanta offices. Also, you’ll be working with external customers so please expect 25-30% travel.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.