Full-Time
Customer & Revenue Operations Specialist
Updated on 6/3/2026
CoreTrust Purchasing Group
51-200 employees
Group purchasing organization negotiating competitive contracts
No salary listed
Nashville, TN, USA
Hybrid
 Business & Strategy (1) |
|---|
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in Customer Operations, Sales/Revenue Operations, Customer Success, or a related role
- Experience working with contracts, legal documentation, or governance processes preferred
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and commitment to accuracy
- Ability to evaluate requests and determine when to push back, escalate, or execute
- Strong communication and collaboration skills across cross-functional teams
- Salesforce experience preferred; experience working across multiple systems a plus
- Demonstrated curiosity and interest in improving processes, systems, or tools
- Comfort navigating ambiguity and evolving responsibilities
- Provide end-to-end operational and member support for an assigned sales team across the full member lifecycle, from onboarding through ongoing maintenance
- Act as a primary collaborator across Sales, Legal, Finance, Product, and Member Success to keep work moving forward
- Manage complex membership documentation, including agreements, amendments, assignments, and NDAs in partnership with Legal
- Ensure documentation is accurate, compliant, and executed in a timely manner
- Maintain and ensure accuracy of CRM data within Salesforce and related systems
- Manage case workflows within Salesforce, ensuring efficient issue resolution and clear communication
- Validate and manage Gross Transaction Volume (GTV), proactively identifying and resolving discrepancies
- Troubleshoot member and supplier issues, identifying root causes and reducing escalations
- Ensure members receive prompt, accurate, high-quality support across all touchpoints
- Identify opportunities to improve workflows, documentation, and systems
- Contribute to building more scalable ways of working, including leveraging automation and emerging tools (including AI where applicable)
- Serve as a subject matter expert for key processes, supporting documentation and knowledge sharing across the team
CoreTrust is a group purchasing organization that aggregates demand from private equity portfolio companies, mid-sized corporations, and State, Local, and Education institutions to secure favorable contracts and simplify indirect purchasing. Its product works by combining members’ purchasing needs to gain significant buying power, enabling CoreTrust to negotiate competitive contracts and deliver a streamlined procurement process, supported by concierge-level service and bespoke solutions. The platform differentiates itself through value-added services beyond price savings, tailored, client-focused support, and committed supplier volumes that ensure reliable contract performance. The company aims to help members achieve efficient procurement, improve profitability, and realize measurable savings by simplifying and optimizing their indirect purchasing.
Company Size
51-200
Company Stage
Debt Financing
Total Funding
N/A
Headquarters
Nashville, Tennessee
Founded
2006
Simplify's Take
What believers are saying
- BuyQ integration accesses $22 billion education market serving 80+ top Charter Management Organizations.
- Coupa partnership on March 26, 2025, expands AI-native spend management savings.
- ODP Business Solutions deal on March 6, 2025, boosts interiors and technology contracts.
What critics are saying
- BuyQ acquisition disrupts service, losing 4,000 schools to Education Procurement Services in 12-18 months.
- Ramp AI platform diverts mid-sized members to direct savings in 6-12 months.
- Coupa prioritizes own tools, reducing CoreTrust contract reliance in 12-24 months.
What makes CoreTrust Purchasing Group unique
- CoreTrust targets private equity portfolios and mid-sized corporations with indirect spend contracts.
- BuyQ acquisition on November 18, 2025, adds 4,000 charter and private schools expertise.
- CXP digital marketplace delivers concierge service and bespoke procurement solutions.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Disability Insurance
Mental Health Support
Professional Development Budget
Hybrid Work Options
Company News
CoreTrust acquires BuyQ. CoreTrust, a Nashville, TN-based group purchasing organization serving businesses and public agencies nationwide, acquired BuyQ, a Denver, CO-based procurement company for charter and private schools. The acquisition marks CoreTrust's strategic expansion into the education sector, enables its network of supplier partners to reach a new, high-growth member segment while accelerating value creation for constituents across both organizations. The deal also allows BuyQ to further scale and technology-enable its consulting practice, helping members schools to analyze spending, improve procurement processes, and consolidate purchases onto preferred contracts. Under the agreement, BuyQ will maintain its brand, team, and specialized focus on charter and private schools. Founded in 2013 and led by President Daniel Casselli, BuyQ has built deep expertise serving the procurement needs of charter and private schools. Today, it serves more than 4,000 schools including 80+ of the nation's top 100 Charter Management Organizations, providing access to competitively negotiated contracts with a curated group of supplier partners across evolving classroom technology, essential supplies, facilities, and furniture. Led by James Hallock, CoreTrust is used by over 3,800 businesses as a procurement partner for securing cost savings, price stability, and control over indirect spend. With over $8 Billion in annual purchasing power, it offers 125+ pre-negotiated supplier contracts across spend categories including corporate services, facilities, supply chain and logistics, human resources, pharmacy benefit management, technology, and travel. Through its digital marketplace (CXP), members can access to supplier contracts, actionable insights, and savings, all at no additional cost. The transaction represents CoreTrust's first acquisition as an independent organization.
CoreTrust has acquired BuyQ, a procurement partner for charter and private schools, to expand its platform into the $22 billion education sector. This strategic move allows CoreTrust to enhance its capabilities and reach over 4,000 schools, offering improved procurement processes and savings. BuyQ will maintain its brand and leadership, with existing contracts and relationships remaining intact. Financial terms were not disclosed, and the acquisition closed on November 18, 2025.
CoreTrust partners with Ramp to deliver ai-powered financial solutions that save businesses time and money.
CoreTrust appoints Vikram Suresh as Chief Financial Officer to support next phase of growth.
Nashville, TN March 26, 2025 - CoreTrust, a leading group purchasing organization (GPO), has joined forces with Coupa, the leading AI-native total spend management platform, to expand the value of the Coupa Advantage Program by delivering expanded savings, streamlining procurement processes, and identifying smarter spending opportunities.