Store Manager

Lush Cosmetics

Lush Cosmetics

1,001-5,000 employees

Personal Care Product Manufacturing

Consumer Goods


50% discount off all products, unconventional retail structure, opportunity for growth

Junior, Mid, Senior

London, ON, Canada

Required Skills
Customer Service
  • 3-5 years managing in a retail environment
  • Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
  • Excellent listening and communication skills
  • Excellent analytical, critical thinking and troubleshooting skills
  • Excellent organization and time management skills
  • Strong customer service, supervisory and sales skills
  • Knowledge and interest in skincare, natural beauty, and ethical business
  • Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.
  • Experience with consultation-based customer service models
  • Ability to develop and train staff through positive coaching and feedback.
  • Strong record of accomplishment of developing retail staff careers.
  • Proficient in excel, Microsoft suit, and adaptable to other systems as required.
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French, or other languages
  • Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience
  • Educate customers and staff on brand values, and articulate the position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging
  • Increase the depth of product knowledge through constant learning and consistently make informed product recommendations
  • Demonstrate strong business acumen and understanding of metrics and reports by developing and executing business plans
  • Demonstrate the Leadership Practices and coach and develop your team in their careers
  • Actively committed to maintaining a diverse team and creating an inclusive environment
  • Prioritize shop compliance and ensure staff have completed training and are practicing company standards
  • Ensure team is trained and equipped to abide by standards and rotation rules and manage ordering to ensure the right products are in the store
  • Create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment
  • Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately

Company Stage


Total Funding



Vancouver, Canada



Growth & Insights

6 month growth


1 year growth


2 year growth