Full-Time

Store Manager

Lush Cosmetics

Lush Cosmetics

1,001-5,000 employees

Personal Care Product Manufacturing

Consumer Goods

$54900

50% discount off all products, unconventional retail structure, opportunity for growth

Junior, Mid, Senior

London, ON, Canada

Required Skills
Sales
Communications
Customer Service
Excel/Numbers/Sheets
Requirements
  • 3-5 years managing in a retail environment
  • Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
  • Excellent listening and communication skills
  • Excellent analytical, critical thinking and troubleshooting skills
  • Excellent organization and time management skills
  • Strong customer service, supervisory and sales skills
  • Knowledge and interest in skincare, natural beauty, and ethical business
  • Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.
  • Experience with consultation-based customer service models
  • Ability to develop and train staff through positive coaching and feedback.
  • Strong record of accomplishment of developing retail staff careers.
  • Proficient in excel, Microsoft suit, and adaptable to other systems as required.
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French, or other languages
Responsibilities
  • Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience
  • Educate customers and staff on brand values, and articulate the position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging
  • Increase the depth of product knowledge through constant learning and consistently make informed product recommendations
  • Demonstrate strong business acumen and understanding of metrics and reports by developing and executing business plans
  • Demonstrate the Leadership Practices and coach and develop your team in their careers
  • Actively committed to maintaining a diverse team and creating an inclusive environment
  • Prioritize shop compliance and ensure staff have completed training and are practicing company standards
  • Ensure team is trained and equipped to abide by standards and rotation rules and manage ordering to ensure the right products are in the store
  • Create and execute merchandising plans to improve KPIs and train and manage your team to take pride in a clean and beautiful work environment
  • Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately

Company Stage

N/A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

1994

Growth & Insights
Headcount

6 month growth

5%

1 year growth

14%

2 year growth

14%