Operations Associate

*This is a Boston based opportunity with a 4 day in office expectation

Who We Are: 

Wayfair’s Operations organization is revolutionizing the customer experience through the development of a proprietary logistics network and optimization platform that manages the end-to-end supply chain, from overseas production to the customer’s front door. Teams include CastleGate Forwarding, Global Partner Support, Global Supply Chain, Planning & Analytics, and Global Service. Top candidates will possess strong business acumen and an appetite for solving challenging business problems. This is a unique opportunity to help build another competitive advantage for Wayfair while growing your own communication, analytical, and cross-functional partnership skills.

What You’ll Do: 

• Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting
• Work cross-functionally with a variety of teams across Operations 
• Monitor key performance indicators and work collaboratively to improve the quality of our logistics and supply chain operation
• Create and deliver communication plans with external partners including suppliers, logistics, Wayfair’s proprietary freight forwarding service (CastleGate Forwarding), and external 3rd party logistics companies (3PL)

What You’ll Need:

Basic Qualifications:

• Current Senior student pursuing an undergraduate degree in a relevant discipline (e.g. Business Administration, Operations, Supply Chain/Logistics, Economics, Management) with a 3.0 GPA minimum
• You must be authorized to work in the United States without visa sponsorship by Wayfair now or in the future

Preferred Qualifications:

• Excellent communication, both written and verbal
• Collaborative mindset that thrives as part of a team
• Data and process-oriented, demonstrated ability to continuously learn new tools
• High attention to detail and proven ability to consider multiple priorities simultaneously
• Ability to navigate an environment of continuous improvement working through ambiguity in an evolving organization 
• Drive to win and steer collaboration cross-functionally
• Investment in the customer experience 

Possible Team Placements Include:

CastleGate Forwarding

CastleGate Forwarding is a digital freight forwarding organization within Wayfair’s broader CastleGate Logistics network. We offer a full suite of shipping services that aims to provide Wayfair suppliers with competitive and convenient logistics solutions.

Global Partner Support

The Global Partner Support Team makes sure that our Partners focus on what they do best - leaving the rest to us. We act as the voice of the Partner across the organization. We provide our Partners with the day to day support needed to ensure they delight our customers and win online with Wayfair. We identify areas where we need to do better, and eliminate issues at source across the organization. We co-develop self service solutions to ensure suppliers have the tools to operate independently. We provide frontline service support, replying and resolving challenges across our suppliers and carriers.

Global Service

The global service teams are responsible for setting the standards on how we deliver an excellent experience to our customers. We identify customer channel disconnects, drive improvements for a smooth and frictionless customer experience, recommend technology solutions, and train our frontline agents.

Global Supply Chain

Wayfair’s Global Supply Chain (GSC) team is a network of interconnected global departments that support the journey of a product once an order is placed. This includes teams that manage all aspects of the Transportation & Delivery function, teams that support the frontline operations, and teams that manage and monetize Returns & Incidents. The objective of the GSC team is to get orders to customers’ homes quickly, reliably, and conveniently, while enhancing the customer experience by preventing and reducing product defects. As a part of the GSC team, you will have an important role in accomplishing our mission: delivering cost-efficient perfect orders at scale. 

Planning & Analytics

Wayfair’s Planning & Analytics team consists of 5 interrelated teams: Forecasting & Replenishment Analytics, Network Management, Operations Analytics, Operations Performance Management/Global Analytics Tech, and Operations Research (OR).  Together, these teams deliver insights and support capability development that cuts across the other functional areas and helps us make better decisions across various time horizons, and drive overall network performance/network outcomes. This includes, for example: (a) driving operational planning and coordination across all functional areas for our order-to-delivery chain, (b) shaping long-term strategy and network design, (c) providing the single source of truth for performance across Operations, and (d) applying advanced optimization techniques to enable automated, yet high-quality operational decisions at scale.

Benefits & Perks:

• Full health benefits available (Medical, Dental, Vision, HSA/FSA) on day one for eligible employees
• No-cost access to 2nd.MD, a virtual expert medical consultation and navigation service
• Global Traveler Health Insurance through GeoBlue
• 24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching
• Automatic enrollment into Basic Life and Accidental Death & Disability Insurance
• 401(k) matching with immediate vesting
• Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services
• Tuition Reimbursement
• Wayfair Employee Discount
• Gym/Fitness Discounts
• Exclusive access to thousands of perks & discounts through BenefitHub
• Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits

Wayfair’s In-Office Policy:

All Boston-based corporate employees will be in office in a hybrid capacity. Employees will work in the office on Monday, Tuesday, Wednesday, and Thursday, and work remotely Friday.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.