Medical Assistant

Position Summary: 

Medical Assistant has duties and responsibilities related to patient care in the clinic environment. Displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. Functions under the direct supervision and authority of the nurse or provider when performing clinical tasks during patient care. Reports to the nurse manager, who is responsible for administrative supervision, staff development, and orientation to the area's policies and procedures. Must demonstrate competency in skills related to the performance of patient care. Demonstrates problem- solving skills as they relate to patient care.

Minimum Qualifications:

Required

• High school diploma or equivalent.

• Graduate of an accredited medical assisting program or equivalent combination of education and experience in a Medical Assistant role may be considered.

• Registered Medical Assistant (RMA), Certified Medical Assistant (CMA), or Certified Clinical Medical Assistant (CCMA).

• Current Basic Life Support (BLS) certification by American Heart Association.

Preferred

• Prior work experience in an outpatient clinic.

Essential Job Functions:  In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.

• Collects patient information.

• Monitors patient status recognizing and reporting abnormal findings or changes in condition.

• Confirms and clarifies written orders prior to implementation of delegated tasks.

• Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective manner according to Policy and Procedures.

• Assists practitioner in identified patient procedures/treatments/examinations,

• Appropriately obtains and manages specimens.

• Provides appropriate patient instruction in health information materials and community resource lists as directed by the provider.

• Assists patients to exam room and prepares patients for examination. Identifies patients with special needs.

• Orders, stocks, and maintains exam rooms and clinic areas.

• Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow.

Knowledge, Skills and Abilities

• Demonstrates sound judgment, patience, and maintains a professional demeanor at all times.

• Exercises tact, discretion, sensitivity, and maintains confidentiality.

• Performs essential job functions successfully in a busy and stressful environment.

• Learns current and new computer applications and office equipment utilized at Bozeman Health.

• Strong interpersonal, verbal, and written communication skills.

• Analyzes, organizes, and prioritizes work while meeting multiple deadlines.

Schedule Requirements

• This role requires regular and sustained attendance.

• The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.

• On-call work may be required to respond promptly to organizational, patient, or employee needs.

Physical Requirements

• Lifting (Repeatedly – 50 pounds): Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.

• Sit (Occasionally): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.

• Stand (Repeatedly): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.

• Walk (Repeatedly): Walking and moving around within the work area requires good balance and coordination.

• Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.

• Twist/Bend/Stoop/Kneel (Repeatedly): Twisting, bending, and stooping require flexibility and a wide range of motion in the spine and joints.

• Reach Above Shoulder Level (Repeatedly): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.

• Push/Pull (Repeatedly): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.

• Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.

• Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.

• Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.

• Exposures (Continuously): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases are caused by contact with patients in areas that may have contagious illnesses. Emotionally challenging situations, such as dealing with distressed patients or difficult family interactions.

*Frequency Key:  Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).

*Current Bozeman Health employees hired prior to April 2025 will not be required to meet the updated job qualifications listed in this job description. These employees are considered grandfathered in and are expected to remain in compliance with the job qualifications they were hired under.

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification.  They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by the personnel so classified.