Full-Time
Customer Success Manager
Confirmed live in the last 24 hours
Cloud-native application networking solutions for AWS EKS customers
Data & Analytics
Crypto & Web3
Mid, Senior, Expert
Remote in USA
Requirements
- 4+ years of customer success or account management experience within the enterprise software industry
- Excels at leading on-site and virtual business meetings with stakeholders ranging from individual contributors to executive leadership
- Advanced ability to manage critical customer situations with calm professionalism, empathy, and compassion
- Self-starter comfortable with adapting to fast moving additions to Solo.io products and related technologies.
Responsibilities
- Build strong customer relationships with stakeholders and sponsors to ensure Solo's activities align to the customer's desired business outcomes
- Develop success plans aligned to your customers business goals
- Accelerate adoption and minimize customer churn through a programmatic approach that ensures regular touchpoints and guides the customer to value and success throughout the customer lifecycle
- Coordinate and orchestrate activities that solve complex situations working together with Solo's field and engineering teams
- Communicate the benefits of Solo's products and recommend solutions that align with the customers goals
- Manage multiple issues and coordinate the resources needed to resolve customer challenges efficiently
Solo.io specializes in cloud-native application networking, offering highly scalable service mesh and API gateway solutions for AWS EKS customers. Their renowned products, Gloo Gateway and Gloo Mesh, are built on open-source technologies like Istio, Envoy, Kubernetes, Cilium, eBPF, GraphQL, and WebAssembly, enabling seamless connectivity, security, and monitoring of Kubernetes applications and APIs on a global scale.
Company Stage
Series C
Total Funding
$171.5M
Headquarters
Cambridge, Massachusetts
Founded
2017
Growth & Insights
Headcount