Job Description

We’re hiring for a Senior Technical Program Manager - Reliability for the Reliability and Incident Management TPM team in Foundational Engineering.  The Reliability and Incident Management Team is focused on driving our longer term Reliability and Incident Management roadmap across Square and enabling more predictable outcomes for our engineers and sellers under fire through processes, tooling and frameworks. 

We’re looking for a TPM to coordinate and drive large-scale Site Reliability and Disaster Recovery initiatives at Square. You will help to report on organizational-level reliability and disaster recovery trends. You will deliver projects that build resilience into Square’s critical business systems and ensure service and data availability for our sellers. You will use your program leadership skills and technical expertise in DevOps (site reliability, disaster recovery and tooling automation) to deliver successful project outcomes. 

Note this role will report into our TPM Lead for Reliability and Incident Management and partner closely with our Cloud Platform Engineering organization within Foundational Engineering.

What You Will Be Doing:

• Create Square-wide Disaster Recovery metrics and guide adoption of Disaster Recovery program 
• Lead planning, execution and monitoring of large scale initiatives related to Site Reliability and Disaster Recovery and coordinate cross-functional dependencies 
• Work with teams to clarify objectives, KPIs and success criteria and communicate blockers, risks and outcomes to management 
• Take a data-driven approach to program management, building tools and leveraging data to drive stakeholder buy-in 

Qualifications

Must have:

• Bachelor’s degree in Computer Science or Computer Information Systems and/or equivalent work experience in related technical field 
• 5+ years of technical program management experience in agile software development environment with a proven track record leading large, complex technology projects and managing risks
• Fluency in Agile project management methodologies (such as Kanban, Scrum, or SAFe); having an active project management certification (PMP, CSM, etc) is a strong plus
• Solid understanding of SDLC and familiarity with software architecture and design
• Firm grasp of traditional SRE and DevOps concepts
• Prior experience with a public cloud such as AWS, GCP, etc. 
• Experience with data manipulation and analysis
• Excellent written and verbal communication skills 
• Strong collaboration skills; comfortable working with leadership and explaining technical subject matter to non-technical business partners 

Nice to have:

• Experience and comfort working with remote, distributed project teams 
• Have partnered with stakeholders on disaster or business continuity related governance
• Prior experience as a software engineer, developer or SRE is a huge plus 
• Experience with quality assurance, quality engineering or test engineering 
• Experience with project management and work productivity tools such as Jira, Google Suite, SmartSheets
• Exposure to observability tools such as SignalFx, Datadog, Sentry and PagerDuty