Compliance Resolution Specialist

Essential Job Duties and Responsibilities:

• Research and resolve written and verbal complaints on behalf of Executive and Senior Level Management in accordance with established policies and regulatory requirements.
• Ensure all complaints received from someone other than a regulatory agency are sent to the appropriate department for research and resolution.
• Follow-up with department leaders to ensure timely receipt of complaint log. Review log and prepare reports for Compliance Management.
• Maintain log and record pertinent information and action taken in response to all regulatory complaints.
• Perform periodic reviews and report the results of the records maintained for complaints resolved by other department.
• Other projects as assigned by Compliance Management.

Required Skills, Knowledge and Abilities

• 2 years of experience in Compliance or a financial services field preferred
• Strong internal and external customer service skills, including professional telephone manner
• Must be a team player
• Excellent critical thinking, problem solving, mathematical skills and sound judgment
• Willingness to learn and apply basic federal, state, and regulatory rules, laws, regulations, and statutes relevant to the mortgage and consumer finance industries
• Strong work ethic
• Precise attention to detail
• Able to communicate effectively
• Experience with Encompass helpful but not required
• Must be proficient in Excel and Word
• Fluent in Spanish preferred